北京招聘

应聘者注意：该职位的工作地点在深圳宝安福永，公司部提供食宿，但提供免费班车往返市区。

SUMMARY: Detail-oriented team player who is a strong communicator. The candidate must be able to handle a variety of tasks simultaneously in a high volume call center in an expeditious, calm, organized and decisive manner. The individual should also be an independent worker, able to problem solve quickly with a limited amount of supervision. Additionally, the candidate must have the ability to work well with others and to work efficiently and accurately in a team based environment.


RESPONSIBILITIES:
Create world class customer service through excellent account management
Escalation of web site process and service issues in a timely and consistent manner
Meet customer expectations through response to email
Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
Proactively communicate any changes in commitment to distribution and/or dealers
Work with other departments to successfully resolve customer issues in a timely fashion
Handle customer correspondence via phone and email
Determine the best plan for each client, up-selling, cross-selling and overcoming objections
Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
Investigates/resolves common problems. Promotes company products/services
Assesses basic needs of customer and suggests alternative products/services
Resolves product/service problems
REQUIREMENTS:
Clear and thorough understanding of World Class Customer Service
Ability to create a "cared for' customer atmosphere
Demonstrates sound business judgment and decision making
Excellent verbal and written communication and problem solving skills
Strong business correspondence skills
Thorough understanding of Internet technologies including browser basics.
Team player with positive attitude
Computer competencies including: MS Outlook, Word, and Excel
Ability to develop creative solutions to customer service issues
Ability to present the product and the company in a professional manner


EDUCATION/EXPERIENCE:
College degree or 6 years equivalent in work experience
3 plus years of customer support experience
Experience in a high performance team-based environment preferred

莱尔德科技（Laird Technologies）为无线和其他高级电子装置设计和制造定制的高技术性能产品。莱尔德科技拥有全球领先的产品和服务，专业设计和供应电磁干扰屏蔽产品（EMI）、导热产品、机械驱动系统、信号完整性部件和无线天线解决方案，以及无线电频率（RF）模块和系统。为客户专门定制的产品应用于电子行业的各个方面，包括手机、电信、数据传输和信息技术、汽车、航空航天、家用电器、医疗和工业市场。

作为莱尔德集团控股公司（Laird PLC）的子公司，莱尔德科技（Laird Technologies）注册于美国的特拉华州，通过并购一些世界领先的电磁干扰屏蔽产品（EMI）、导热产品和无线天线产品的品牌而形成今天的规模。我们的优势在于旗下公司的成功，如APM、Bavaria Elektronik、Instrument Specialties、R&F Products、BMI、Magnes、Orcus、Warth、Thermagon、Centurion、Cateron、Melcor、RecepTec、Antenex、Steward、Supercool、Aerocomm, Cushcraft、M2Sys以及最近的Ezurio。公司总部位于美国密苏里州圣路易斯，在美国、中国、捷克共和国、德国、香港、印度、日本、韩国、马来西亚、墨西哥、新加坡、瑞典、台湾和英国均设有制造工厂、销售、工程设计和研发中心。

莱尔德科技（Laird Technologies）的持续增长是由于我们不断努力,通过我们的提供卓越的价值产品，并努力成为最快和最好的合作伙伴。这种承诺适用于我们所有的员工及客户。
我们承诺：
·尊重员工，并遵守业务所在国家的所有法律要求的人事政策。
·以诚信、正直及职业道德为原则，处理与客户、供应商及员工之间的关系和事务。
·在执行有关健康、安全和环保的所有行业标准的同时，为全球所有员工提供一个安全的工作环境。