北京招聘

Department:

The Aftersales department is responsible of the operational relationship with the dealer network on all matters relating to customer service, parts and accessory sales. The team has two primary business objectives relating to delivering an industry leading customer ownership experience and delivering parts & accessory sales growth through increased customer loyalty.

Key Responsibilities:

？ Support Parts logistics manager to set up KPI of 3PL logistic;
？ Analyse and monitor the space using in 3PL,such as allocation filling rate;
？ Analyse making an inventory in warehouse, reduce the difference;
？ Assist in responding to request from dealers about logistic, P&A supply and so on;
？ Support to liaison with UK on the P&A ETA/ETD;
？ Monitor P/A leading time from ordering to arrival;
？ Follow up scrap cost from parts centre, improve to decrease damage cost;
？ Deal with internal purchase ( FOC) from part centre;

Skills, experience and qualifications required:

？ Minimum of 2 years relevant experience in the automotive industry in China
？ Ability to speak and write in English with confidence
？ Ability to work to deadlines and to a specific brief
？ Multi-tasking capability essential
？ Confident, with exceptional networking and interpersonal skills
？ Computer literate and comfortable with technology, presenting skills
？ Attention to detail
？ Customer focus
？ Understanding of the retail aftersales business an advantage
？ Some travel will be required

Jaguar Land Rover China Company Profile
Jaguar Land Rover is the UK’s largest car manufacturer, and is built around two iconic premium automotive brands that are renowned for their stunning design, cutting-edge technology and breath-taking performance. To date, Jaguar Land Rover sells its products in 180 countries with 17 national sales companies worldwide.
Since entering China in 2010, Jaguar Land Rover has witnessed healthy and steady growth due to its ‘Customer First’ philosophy. Due to its world-class products, premium brand experience and professional service, Jaguar Land Rover has won wide recognition in the Chinese market.
In order to further its long-term commitment to China and better meet the demands of Chinese consumers, Jaguar Land Rover and Chery Automobile jointly established Chery Jaguar Land Rover in November 2012. The first model, a locally-produced Range Rover Evoque, went on sale in early 2015. This will be followed by the locally-produced Land Rover Discovery Sport, which will hit market in the fourth quarter.
With its complete product line-up in China, Jaguar Land Rover ensures that all new models are also available for Chinese customers as quickly as possible. The company also spares no effort in constructing new sales channels in China and looking at ways to optimise customer service.

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www.jaguarlandrovercareer.cn