北京招聘

Senior Relationship Officer-零售银行资深客户关系顾问
[Job Number: CHI000521]

Job Requirements
Proactively determining customer needs and actively selling the bank's range of transactional and relationship products and services to meet identified needs, and close on referrals. These activities should occur across all areas of interaction with customers.
Having a good understanding of the broad product range and be able to effectively discuss, complete the sale and or refer if required.
Developing organization-based relationships, using excellent customer service skills and ensuring the customer's transactional and basic relationship banking requirements are satisfied.
Providing efficient service to individual customers by performing the full range of bank procedures and transactions, including closing the sale
Sharing information and learning experiences in branch team meetings.
Contribute to continuous improvement initiatives
Maintain a current knowledge of CBRC/PBOC and SAFE regulations
Develop comprehensive knowledge of ANZ products
Develop knowledge of ANZ asset writing strategy and risk & credit processes.
Ensure proper record keeping for internal audit & business continuity purposes
Immediate escalation of any transactions or situations that senior management should be reasonably aware of such as customer disputes conflict, fraud, or erroneous transactions that could result in a loss to ANZ.

Qualifications/Experience
A degree in accounting/finance or equivalent qualification. Post graduate viewed favourably
Graduates with strong sales spirit and business acumen are welcome; ideally 2 years of relevant work experience with a broad exposure to banking retail business;
Strong self-management and decision making skills
Excellent communication skills (in both English and Chinese) and the confidence to interact with both Chinese and English speakers and to present to larger audiences
The willingness and drive to act as a mentor to staff across business units, providing sales and marketing, technical and business skills training where required
A well developed lateral thinking ability and the confidence to take initiative, identify opportunities for improvement, and implement these improvements
Proven business development experience and achievement in China
Strong relationship network and influencing skills
Sales and marketing experience
High standard of spoken and written English & Mandarin

"We live in your world"


How to Apply:


Please apply online at


https://anzglobal.taleo.net/careersection/anz_aus_ext/jobsearch.ftl?lang=en&radiusType=K&radius=1&searchExpanded=true&location=240175099&portal=101430233


(Select job number: CHI000521 & Location: China)

澳新银行，作为全澳四大银行之一，拥有超过170年的经营历史。同时，在亚太区域，澳新银行已在26个国家地区拓展了其分支机构，为个人和企业客户提供全方位的金融服务。
澳大利亚和新西兰银行(中国)有限公司作为最早进入中国市场的外资银行之一，在北京、上海、广州和重庆, 成都，青岛设有分行，同时入资上海农村商业银行和天津银行成为战略合作关系。致力于成为亚太区领先银行，澳新银行（中国）更注重在中国市场的发展，真诚欢迎各位优秀的业界英才的加盟，与澳新银行（中国）一同创造美好明天！