北京招聘

Job Title: Customer Service-APAC

With oversea training in HQ.

Main Responsiblity:

Incumbent answers all requests from internal and external customers about customer service related information. Responsible for taking part orders, handling inquiries and complaints, preparing reports, answering phones, data base entry, and operating all office equipment. Assists with processing claim forms, filing, mail/fax distribution, and special projects. Also responsible for clear concise communication with dealers and customers, order tracking and coordination, and working with other departments to ensure Precor customer satisfaction.

Customer Contact
- Maintains contact with major customer accounts, and end-users through telephone contact and correspondence.
- Explains and administers company policies and procedures pertaining to customer service (i.e.: part orders, warranty policy, parts credit, return policy, etc.)
- Communicates effectively with internal customers (Sales, Accounting, Operations, etc.)
- Assists in coordinating new account set-ups.
- Assists with web inquires.

Part Orders
- Assists customers with part orders through an on-line computer system, this includes data-entry of customers’ numbers, part numbers, quantity, etc.
- Assists customers in the identification of needed parts using product diagrams and schematics.
- Takes consumer calls involving product questions and dealer/servicers location.
- Assists customers in tracking parts orders.
- Assists with filing shippers, warranty service claim forms, correspondence, contracts, etc.
- Operates office equipment: PC, copier, fax, laser printer, etc.
- Assists customers with the use of Precor/Dealer Web site to find information.
- Assists with special projects as needed.

Needed competencies:

- Master Microsoft office software
- Fluent English in both speaking and writing
- Good communication skills
- Experience in SAP system is a plus


Education:

College degree or above

Needed working experience:

Similar experience for 3-5 years

AMER SPORTS亚玛芬体育是世界***体育器材品牌管理集团公司，一直为专业运动员及业余运动爱好者提供全球最先进的体育科技产品。亚玛芬体育于1950年在芬兰创立，并于1977年在纳斯达克北欧市场NASDAQ OMX上市。