北京招聘

Key Objectives
To support region and dealers improve retail sales performance and customer satisfaction through success implementation of BMW China dealer Quality Management, standard work routines & processes as well as best practice sharing.

Major Responsibilities
Motivate (buy-in) DP (or investor) and/or GM for program commitment;
Analyze dealer operational status in the areas of sales process quality in terms of customer satisfaction, measured by "Sales Process Quality ",or/and "CSI/NPS sales" , and retail performance, e.g."Volume/Market share", to find gaps for further improvement;
Set up project KPI target in the areas of customer satisfaction, e.g. "Sales ProcessQuality", or/and "CSI/NPS sales", and/or retail performance, e.g."Volume/Market share" for dealer with support from regional teams, Dealer Development and dealer itself;
Plan and prepare regular coaching visits;
Install KPI measurement system inside dealerships and guide dealers towards KPI targets achievement;
Coach, Consult, train, motivate, supervise and facilitate dealer staff for compliance with sales business process and operation standards, which link to KPI targets
Check the implementation status in the areas of customer satisfaction, e.g. "Sales Process Quality", or/and "CSI/NPS sales", CRM and/or retail performance, e.g. "Volume/Market share", also with support by conquest/loyalty principles and programs, and feedback to dealers as well as to BMW;
Monitor DQM project progress through identifying potential risks in sales area during program roll out and solve the problem as much as the consultant can(only obtain support from BMW should the problem/risks out of the reach of consultant);
Provide professional report as well as maintain frequent communications to dealers as well as to BMW to keep both parties aware about the latest and potential risks(if any)in the project;
Check dealer satisfaction and BMW satisfaction from time to time;
Propose content adaptation or concept adaptation from time to time;
Experience sharing within team regularly
Close cooperation with Area Manager

Education / Degree
Bachelor of Science, Business Administration, Marketing, Economics or equivalent

Knowledge / Skills / Competences
Knowledge of the Automotive Retail Business
Personal Qualities
1. Reliable, respectable, honesty: Ability to inspire confidence, respect and trust.
2. Energy, commitment and initiative(sales skills)
3. Ability to motivate and inspire others
4. Highly analytical with good planning and organizing skills
5. Logical thinker and creative problem solver
6. Ability to express oneself
7. Ability to handle stress situations/heavy workload
8. Ability to achieve set targets
9. Willingness to learn
10. Sensitivity
Very good PC skills: MS-Office, Netscape/Explorer
Content/structure of quality management systems would be a plus(ISO, etc)
Ability to work in an international working environment
Chinese and English is an absolute must.
Understanding of BMW corporate philosophy and image.
Generalist with coaching/consulting/training skills
SWOT analysis, process auditing, systematic observation and interviewing
Business process reengineering/process description
Planning and organizational skills
Change management
Problem-solving skills(incl. prioritization and delegation)
Conflict management skills
Group dynamic skills

Experience
Sales or management function in automotive industry is preferred.

If you are interested in this position, please apply for this position via any one of below methods:

如果您对此职位感兴趣，请通过以下任何一种方式申请此职位：

1． Apply for this position from BMW official website, please click below link. You need to spend few minutes to fulfill questionnaire and upload your resume.

通过宝马官网申请，请点击链接，您需要花几分钟填写职位申请问卷并上传简历

https://apac.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=Q68FK026203F3VBQB7V8M7VJG&nPostingTargetId=1230&nPostingId=379

2． Send your resume to below email address which is for this position only.

发送简历至此职位专用邮箱:

noreply_1230@bmwchina.recruitmail.com

　　宝马集团是德国最成功的汽车和摩托车制造商之一，也是德国规模最大的制造工业公司之一。宝马集团拥有BMW、MINI和Rolls-Royce三个品牌，是世界上唯一一家只专注于高档领域的汽车制造商。作为一家跨国公司，宝马集团在全球13个国家拥有24个生产基地，并在超过140个国家拥有销售网络。

　　2010财年，宝马集团的全球汽车总销量约146万辆。集团总收入达604.77亿欧元。截至2010年12月31日，宝马集团在全球的员工总数为95,453名。

　　1994年4月，宝马集团在华设立代表处-宝马汽车公司北京代表处，标志着宝马集团正式进入大中华区市场。2005年10月，宝马（中国）汽车贸易有限公司成立，它的成立是宝马集团对中国市场长期承诺的又一里程碑。

　　目前，通过进口与沈阳工厂的生产，BMW全系列车型，包括BMW 1系、3系、5系、6系、7系、X系、Z系、高性能M系， MINI及Rolls-Royce汽车在中国大陆均有销售。在2010年，宝马汽车在中国大陆的销量达到168,998辆，使中国跃升为宝马全球第三大市场。

　　The BMW Group is one of the most successful manufacturers of automobiles and motorcycles in the world with its BMW, MINI and Rolls-Royce brands. As a global company, the BMW Group operates 24 production facilities in 13 countries and has a global sales network in more than 140 countries.

　　The BMW Group achieved a global sales volume of approximately 1.46 million automobiles for the 2010 financial year. Revenues for 2010 totalled euro 60.477 billion. At 31 December 2010, the company employed a global workforce of 95,453 associates.

　　In 1994 April, BMW Group established the representative office in Beijing, which is recognized as BMW’s official entry to Chinese market. In 2005 October, BMW China Automotive Trading Ltd. was established as another milestone of BMW’s long term commitment to Chinese market.

　　By both import and local production, BMW has introduced all product series to Chinese market including 1, 3, 5, 6, 7, X, Z, M series as well as MINI and Rolls-Royce brands. In the year of 2010, BMW has sold 168,998 cars in Mainland China, which made China the 3rd largest market in BMW’s global sales network.