北京招聘

Describe the purpose of this job and why it exists

The job sought here is a Customer Service Representative(CSR) role to manage order handling with defect free and ensure customer satisfaction in partnership with business

Key Job Responsibilities would be included:

1. Manage order handling from order to cash with defect free
2. Take initiative for problem solving getting related parties involved
3. Acquire knowledge on the products and markets for quality order handling and effective customer interface
4. Show leadership having good working relationship with relevant function & business in Dow
5. Have excellent communication skill


Job information and working condition
Bachelor Degree
2-3 years CSR related experience or internal importing trade experience is required
SAP experience is preferred
Fluent English speaking and writing capability
Good interpersonal skill
Good communication skill


Goals/ Competencies

List example of goals that would be typical for this job
- Receive, handle and complete customer's orders in compliance with order process guidelines, function's performance standard and business rule. Meet the agreed performance/CSR productivity standard
- Demonstrate the ability to use added system and technology complexity
- Perform assignment /tasks, interacting effectively with other team members as defined
- Identity opportunity to improve our service to the customers, identify the defects of work process, and recommend corrective actions with root cause

List the global and functional competencies most critical to this job
INTIATIVE
TEAM WORK
CUSTOMER ADVOCATE
WORK PROCESS EFFECTIVENESS
LEARNING
MARKET FOCUS

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