北京招聘

Responsibilities

Responds to customer service requests and follows up tasks set in SAP.
Complete/close service notifications created on the SAP in time.
Offers telephone support to customers.
Repair of customer instruments.
Troubleshooting of customer problems and diagnosis.
Collaboration with application specialists in resolving customer issues.
Provides regular reports of customer visits and service issues in SAP.
Responsible for post sales installation.
Supports sales of customer service contracts.
Within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.

Skills and knowledge required:

First degree in an engineering subject, preferably electronics or electrical engineering.
At least 2 years experience of servicing complex scientific instruments.
Experience of optical and rheological instrumentation desirable.
Knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis would be an advantage.
Good knowledge of English spoken and written.
Must demonstrate logical approach and problem solving ability.

If you interested in this position ,you could send your resume to Tiffany.gao@randstad.cn, We will contact you ASAP.

www.randstad.cn