China Service Manager
上海任仕达人才服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-05-14
- 工作地点：上海
- 招聘人数：1
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服总监(非技术) 客服经理(非技术)
职位描述
Position: China Service Manager-World Famous Manufacturing Company
Report to: Sales Operations Director
Subordinates: 40 People
Location: Shanghai
Responsibilities:
?Provide after sales customer service (including equipment installation and debugging, technical training, repair and maintenance), initiate and follow-up service billings to meet customer needs
?Planning and Budgeting? Drive and develop service strategy in line with company business development need? Develop and analyze the price of spares and labor of service and repair to balance with the product sales price.
Develop department expense budget.
After-sales Service
Develop, evaluation, training & daily management national wide service centers. And ensures that they provide the high level of service that corresponds to company' service policy.
Develop after sale service competence center to ensure having a first class capability in there.
Manage and coordinate field installation projects to ensure a smooth start up of systems / products in compliance with local law and regulation governing product safety, installations and operation directives; provide technical training to customers; execute equipment repair and maintenance activities; provides solution to product related problem and advise customer with best possible solution.
Controls spare parts stock at a reasonable level so as to meet customer requirement.
Reporting
Provide monthly service report, FAS (Failure Analysis System) report, timely feedback, and analytical information of service performance.
People Management & Development
?Allocate and balance work across direct reports; review and provide timely performance feedback; conduct service training; develop and motivate them; and resolve people/functional issues in the team in order to achieve targeted performance and retain key talent.
Requirements:
? Bachelor holder and above in electric machines, power electronics or control field.
? Fluent in oral and written Chinese & English.
? Minimum 8 years engineering service preferably in the maintenance sector, with 5 years management experience
?Able to solve technical problems effectively & efficiently
?Experience in pumps or control panels, maintenance will be an advantage
? Business & result oriented, have drive and be able to communicate on different levels
Mail to Phoebe.wang@randstad.cn
Report to: Sales Operations Director
Subordinates: 40 People
Location: Shanghai
Responsibilities:
?Provide after sales customer service (including equipment installation and debugging, technical training, repair and maintenance), initiate and follow-up service billings to meet customer needs
?Planning and Budgeting? Drive and develop service strategy in line with company business development need? Develop and analyze the price of spares and labor of service and repair to balance with the product sales price.
Develop department expense budget.
After-sales Service
Develop, evaluation, training & daily management national wide service centers. And ensures that they provide the high level of service that corresponds to company' service policy.
Develop after sale service competence center to ensure having a first class capability in there.
Manage and coordinate field installation projects to ensure a smooth start up of systems / products in compliance with local law and regulation governing product safety, installations and operation directives; provide technical training to customers; execute equipment repair and maintenance activities; provides solution to product related problem and advise customer with best possible solution.
Controls spare parts stock at a reasonable level so as to meet customer requirement.
Reporting
Provide monthly service report, FAS (Failure Analysis System) report, timely feedback, and analytical information of service performance.
People Management & Development
?Allocate and balance work across direct reports; review and provide timely performance feedback; conduct service training; develop and motivate them; and resolve people/functional issues in the team in order to achieve targeted performance and retain key talent.
Requirements:
? Bachelor holder and above in electric machines, power electronics or control field.
? Fluent in oral and written Chinese & English.
? Minimum 8 years engineering service preferably in the maintenance sector, with 5 years management experience
?Able to solve technical problems effectively & efficiently
?Experience in pumps or control panels, maintenance will be an advantage
? Business & result oriented, have drive and be able to communicate on different levels
Mail to Phoebe.wang@randstad.cn
公司介绍
www.randstad.cn
联系方式
- 公司地址：梅园路77号
- 邮政编码：200070