北京招聘

带领团队完成销量，达到营业目标

- 维护品牌形象
* 遵守公司服务准则
* 有效处理基本的顾客投诉
* 良好的销售技巧 （熟悉产品知识，阐述货品特点优点，能续销）
* 乐于帮助顾客，行为耐心有礼
* 和社会各界，包括合作伙伴，业主，高层人士，重要顾客，保持良好联系

- 管理店铺员工
* 招聘，培训新员工
* 制定员工的销售指标，分配工作及工作时间表
* 管理绩效，激励，评估员工，包括以下项目：
a) 每月和全年的营业额
b) 折扣率
c) 产品销售指标
d) 商品组合
e) 维护客户管理系统，发展新VIP会员
* 解决员工冲突

- 店铺运作
* 带领早会
* 盘点，补货，货品调配，保持库存准确
* 根据公司陈列指引进行陈列和店铺摆设
* 店铺形象和环境维护联系维修
* 防止盗窃，负责店铺安全
* 紧急情况处理，如停电、漏水
* 店铺日常费用及备用金管理

- 完成各类报告，报标，包括
* 日/月销售报表
* 工作效率成果
* 店铺活动的情况和结果
* 影响业务的外来因素

- 协助区域经理进行店铺开发，对各类运营计划提出建议，并协助执行，包括
* 顾客活动：目录、邮寄、活动、礼品、新服务项目等
* 员工活动：培训、激励、考核、目标设定等
* 店铺活动：装修、维护、修改、店内品牌交流等
* 信息活动：特别陈列柜、公共关系、广告之类等
任职资格的具体描述：
学历要求：大专或以上 性别要求：不限 语言要求：普通话 专业要求：不限 年龄要求：30-35 总工作年限：5年以上 任职资格的具体描述：

任职资格的具体描述：
1.男女不限，30-40岁，形象气质良好。
2.热爱奢侈品，对奢侈品有一定的了解。
3.大专及以上文化程度。
4.5年以上奢侈品零售管理经验
5.有高级时装或腕表珠宝销售经验者优先考虑。
6.性格开朗，积极热情，踏实有责任心。
7.待人诚恳，工作勤奋，具有良好的团队合作精神。
8.普通话标准，流利英文交流。

Major Responsibilities:

1. Profit and Loss Management
? Plans the development of sales in your boutique
? Builds up the annual budget, keeps track of all foreseeable sales and expenses
? Achieves net profitability in line within the agreed budget
? Prepares weekly sales summary and monthly reports

2. Sales Management
? Ensures that all clients are properly served
? Develops a selling strategy based on market trends, sales objectives and inventory control
? Implements this strategy with a quality and customer-service oriented sales policy
? Ensures that all the sales team fully understands the selling strategy and applies it
? Prepares sales budget every 6 months

3. Buying
? Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
4. Inventory
? Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
? Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
? Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

5. Merchandising
? Trains the sales team to develop proper merchandising skills
? Maintains shop display and environment with company set standard of daily operation

6. Customer Service
? Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Hermès’ standards of customer service
? Develops sales and goodwill through proper service to all clients
? Always be present and back-up your team in case of conflicts

7. Team Management
? Motivates your sales team to serve all clients in excellent standards
? Employs and retains high quality staff, at the right compensation level
? Keep track of each individual performance, defining tasks and setting goals
? Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
? Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
? Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
? Ensures that everyone on the team receives proper support in order to achieve their full potential

8. Sales Administration
? Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
? Ensures that all sales activities are properly processed according to the company’s procedures
? Processes proper sales reporting according to the company’s procedures

9. Communications
? Assists the Marketing Team to implement any communication activities in relations with your boutique
? Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
? Be at all times a proper “ambassador” for Hermès with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand

10. Property Management
? Keeps up the Hermès boutique in excellent states at all times
? Ensures proper maintenance and renovation works, in line with the agreed budget
? Aware of the neighboring property market and to inform your supervisor of any opportunities


Requirements & Capabilities:
? Tertiary educated with at least 5 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
? Strong business sales sense with solid analytical skills
? Ability to lead and drive performance and customer service
? Good customer relationship management skills
? Excellent spoken and written English and Chinese. French or Japanese is a plus
? Must be a good team player, pleasant, service oriented and self motivated
? Strong leadership, interpersonal and communication skills
? Hands on computer knowledge of MS office

瑞莱恩斯是一家专业的咨询公司，主要为世界500强企业和国内外知名公司提供专业的咨询服务，咨询领域集中在财务、金融、石油、奢侈品等行业。公司重视人才的培养和发展，高层次人才云集，硕士以上学历和国外资深顾问人员占到90%。
瑞莱恩斯为员工提供良好的薪资福利待遇，五险一金等福利保障齐全。欢迎有志之士加盟Reliance，和Reliance 一起成长、发展。