Customer Service Specialist
上海艾萨肯企业管理咨询有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会) 中介服务
职位信息
- 发布日期:2013-05-13
- 工作地点:上海
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 职位类别:其他
职位描述
Essential Job Functions
Be clear on order status and gap of each BU to China achieve sales target
Allocate order appropriate, push customer payment and release order with approval
Communicate with distributor to set up the close working relationship
Communicate with sales team to understand sales and marketing status
Handle customer complaints/claims with feedback to reach high level customer service
Train sales team and distributor on order related SOP to smooth order processing
Work with internal and external team to handle urgent shipment properly
Continue to ensure SAP operation on time and correct
Required Education/Skills/Experience:
? Bachelor degree in BS/BA degree in Supply Chain Management, Engineering, Business, Computer Science or a directly relevant discipline
? Excellent demonstrable inter-personal skills, ability to collaborate in Teams and to work independently with extreme self-initiative and influencing skills
? Strong ability to deal with complex and stressful situations, such as internal and external complaints
? High proficiency in both oral and written Mandarin and English
? Minimum 3 years’ experience of customer service function in MNC
? Data acumen with excellent analytical skills with ERP system; SAP an added advantage
? Familiar with government regulation about medical device
Be clear on order status and gap of each BU to China achieve sales target
Allocate order appropriate, push customer payment and release order with approval
Communicate with distributor to set up the close working relationship
Communicate with sales team to understand sales and marketing status
Handle customer complaints/claims with feedback to reach high level customer service
Train sales team and distributor on order related SOP to smooth order processing
Work with internal and external team to handle urgent shipment properly
Continue to ensure SAP operation on time and correct
Required Education/Skills/Experience:
? Bachelor degree in BS/BA degree in Supply Chain Management, Engineering, Business, Computer Science or a directly relevant discipline
? Excellent demonstrable inter-personal skills, ability to collaborate in Teams and to work independently with extreme self-initiative and influencing skills
? Strong ability to deal with complex and stressful situations, such as internal and external complaints
? High proficiency in both oral and written Mandarin and English
? Minimum 3 years’ experience of customer service function in MNC
? Data acumen with excellent analytical skills with ERP system; SAP an added advantage
? Familiar with government regulation about medical device
公司介绍
Focus enables us to explore further and deeper.
专注使我们更长远,更深入。
About ISK
ISK (Isaac & Kenneth Associates) is one of the pioneers and most competitive consulting firm in North Europe,which covers the business of investment, management consulting and staffing service. With its well-established infrastructures and unique people development system, ISK works as an outstanding platform for industry-focused search organizations. Currently, ISK has already brought its executive search division to China and the following step will be management consulting and investment divisions.
ISK (Isaac & Kenneth Associates)是北欧最具影响力的咨询机构,业务覆盖投资,管理咨询以及人才服务。凭借其成熟的各项基础设施,管理机制及独特的人才发展机制,ISK 为其旗下特定行业的人才服务团队提供杰出的基础平台。ISK 已经将旗下的中高端人才服务-猎头机构引进中国,并将陆续在未来的几年里引入管理咨询和投资等事业部。
About ISK staffing service (关于 ISK-人才服务事业部)
ISK staffing service division is one of ISK's most important industry-focused search organizations. With its China headquarter in Shanghai, over 50 professionals in China, ISK staffing service division specializes in providing premium recruiting solution to our customers;
ISK 人才服务事业部是 ISK 最重要的专注于细分行业的咨询机构之一,中国总部设在上海,在全国有超过 50 人的专业招聘团队,专注于为客户提供中高端人才招聘解决方案。
Our aim is to be the most competitive search organization. We believe "competitiveness" means our capability to add tangible value to our clients.
我们的目标是成为行业中最具竞争力的猎头机构。我们相信“竞争力”意味着我们能为客户切实带来的增值能力。
www.isaac-kenneth.com
专注使我们更长远,更深入。
About ISK
ISK (Isaac & Kenneth Associates) is one of the pioneers and most competitive consulting firm in North Europe,which covers the business of investment, management consulting and staffing service. With its well-established infrastructures and unique people development system, ISK works as an outstanding platform for industry-focused search organizations. Currently, ISK has already brought its executive search division to China and the following step will be management consulting and investment divisions.
ISK (Isaac & Kenneth Associates)是北欧最具影响力的咨询机构,业务覆盖投资,管理咨询以及人才服务。凭借其成熟的各项基础设施,管理机制及独特的人才发展机制,ISK 为其旗下特定行业的人才服务团队提供杰出的基础平台。ISK 已经将旗下的中高端人才服务-猎头机构引进中国,并将陆续在未来的几年里引入管理咨询和投资等事业部。
About ISK staffing service (关于 ISK-人才服务事业部)
ISK staffing service division is one of ISK's most important industry-focused search organizations. With its China headquarter in Shanghai, over 50 professionals in China, ISK staffing service division specializes in providing premium recruiting solution to our customers;
ISK 人才服务事业部是 ISK 最重要的专注于细分行业的咨询机构之一,中国总部设在上海,在全国有超过 50 人的专业招聘团队,专注于为客户提供中高端人才招聘解决方案。
Our aim is to be the most competitive search organization. We believe "competitiveness" means our capability to add tangible value to our clients.
我们的目标是成为行业中最具竞争力的猎头机构。我们相信“竞争力”意味着我们能为客户切实带来的增值能力。
www.isaac-kenneth.com
联系方式
- 公司地址:上班地址:上海市徐汇区中山西路1800号兆丰环球大厦7楼A1座