北京招聘

Key Accountabilities:

Customer Service
To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times
To take every opportunity to exceed the customers expectations by being proactive and providing unique moments of truth throughout the service cycle
To demonstrate a desire to understand and communicate the latest trends and fashion to customers and staff
To ensure that all sales are followed up with after sales service activities such as reserve, gift wrapping, dispatch and delivery, concierge service every time
To well plan ahead manpower at all times to provide expected standards of service and to build the business on all day parts
To collect feedback from customers and share this feedback with manager/other appropriate people
To handle and resolve customer complaints efficiently and courteously to the satisfaction of the customer
To implement a departmental plan, based on Mystery Shopper Feedback, to improve the customer satisfaction and increase their loyalty to Lane Crawford

Sales and Profit
To achieve agreed monthly sales and average transaction value targets for area of responsibility
To communicate sales targets and achievement against targets to the sales team on a daily basis
To be proactive in identifying selling opportunities that will help achieve the sales targets and increase the new customer database
To work with the supervisors to execute company promotions/events to maximize sales potential and profit within their area of responsibility
To communicate and work with CBO/Marketing/CRM on the logistics and planning for all promotions/events to ensure they are executed to standard and according to plans.
To communicate regularly with Warehouse and follow agreed procedures to ensure smooth distribution of merchandise at all times

Product Knowledge
To be able to provide the customer with product information that will enable them to make an informed decision about the item they wish to purchase
To be able to communicate confidently the unique selling points and the features and benefits of the product
To actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value
To identify and facilitate opportunities for additional training in product knowledge and mix and match to maximize the selling opportunities of each member of staff

Housekeeping
To ensure daily housekeeping standards are maintained at all times through regular checks and on job training
To ensure visual merchandise presentation in line with VM Standards Manual is adhered to
To prevent stock and pilferage by being alert and working with the Store Manager and security on potential issues
To ensure cashiering function is performed to a high degree of accuracy
To ensure stock is continually replenished and a full range of items are available for the customer at all times

Team Leadership
To demonstrate and reinforce the Lane Crawford Vision And Values at all times and provide the necessary leadership to gain commitment from retail sales team
To identify and execute ways to increase employee's loyalty, satisfaction and pride with the Lane Crawford experience
To build and reinforce team spirit through reward and recognition and appropriate motivational activities
To know, enforce, and educate teams on all appropriate personnel policies, security and safety procedures
To monitor the training of new hires to ensure they meet the required standards in all aspects of their job within the 3 month probation period
To provide on job coaching to ensure that Supervisors are able to meet and exceed the standards and people management requirements of their role
To monitor and review performance of team with the Sales Supervisor and DSM, identifying individuals who are ready for promotion or require performance improvement plans
To complete and present performance appraisals based on defined goals and objectives for Supervisors in a timely manner
To manage performance of team on a daily basis and communicate areas of shortfall to the DSM/ Supervisor
To reward and recognise people for their achievements as appropriate

Requirement:
- College Diploma / Certificate or above
- At least 8 years experience in retail, luxury or related industries
- Strong management skills in both people and sales
- Excellent communication skills
- Proficient in both spoken and written English
- Proactive and self motivated

著名精品百货连卡佛成立于1850年，以「连通商务」策略将大中华区全部实体店与全球在线店铺实现对接，倾力打造无缝式购物体验。
连卡佛战略布局遍及香港、北京、上海和成都的9个主要销售点，总零售面积占地超过600,000平方英尺(约56,000平方米)。结合专为大中华区推出且能够全球配送的线上旗舰商店，连卡佛已成为大中华区首个全渠道精品零售商。在大中华地区，连卡佛是汇集设计师品牌最多的专门店，将包括女装、男装、化妆品、家居及时尚生活用品与高级珠宝在内的1,000逾个国际品牌精品悉数呈现。

如果你充满激情，热诚投入，热爱时尚，欢迎加入连卡佛，我们为你提供令人振奋的、富有挑战性的职业发展机会。
在连卡佛学院，我们提供各种学习机会，旨在发展和培养员工的从业技能，培训形式包括课堂学习、在岗培训，脱产学习，以及网上课程。我们鼓励所有员工主动学习，不断进步。连卡佛通过培训生项目和实习生项目积极寻找年轻有为之士。连卡佛也为***时尚设计学院提供奖学金，以支持学院培养打造优秀人才。