北京招聘

Responsibilities:
? Represent EMC and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in EMC products.
? Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
? Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
? Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
? Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver "in depth" technical training to other engineers.
? Write complex technical articles and sample programs for eknowledge base.
? Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Qualifications:
? Excellent written skills and verbal communication skills.
? Ability to work independently, learn quickly, and be proactive.
? A passion for customers and a strong desire/interest to handle a variety of technical and business issues for customers including very basic issues and political and complex issues, and issues that are ambiguous and require identification.
? Superior analytical and problem solving skills. Able to prioritize their work and that of others, as well as multi-task.
? Ability to utilize various diagnostic utilities to review customer data and provide engineering targeted problem areas. This would include tools such as Regmon, Filemon, Windbg, and other custom and third party diagnostic utilities.
? Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.
? Facilitate timely resolution of customer's problems by logging and maintaining status of problem and problem resolution in call tracking system.
? Document issues, resolutions, and specific implementation scenarios in the knowledge database
? Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.
? Interact with customers in a polite and professional manner
? Set priorities and handle them accordingly.
? As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.

Work Experience Requirements:
? Three (3) years or more of network storage or backup applications technical support experience or similar work experience in supporting network security products.
? A minimum of four (4) years of technical support experience in supporting products at the enterprise level.
? Strong working knowledge in the area of storage technologies such as RAID, Fiber Channel, Tape Libraries and Backup Software.
? Strong troubleshooting skills with proven ability in trouble shooting, resolution of the issues and debug data analysis. Preferably with work experience in using network analyzers and trouble shooting.
? Architectural understanding of one or more operating systems (NT, HPUX, Solaris, AIX, Linux, NetWare)
? Architectural understanding of one or more relational databases (Oracle, SQL, Sybase, Informix, Lotus Notes)
? Ability to analyze and tune relational database and operating system performance
? Strong Networking skills.

Education Requirements:
Bachelor's degree in Computer Sciences/ Engineering from a reputed University/Institute.

emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。　　全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。

了解更多信息，请进入emc全球页面http://www.emc.com