北京招聘

POSITION REFERENCE NUMBER
1305-5

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POSITION CATEGORY
Logistics / Transportation

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SUB-CATEGORY
Customer Service

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POSITION SUMMARY
Our Client is a world leader of logistics supplier with locations throughout Asia, Europe and North America.

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POSITION DESCRIPTION

• Report to: Assitant Regional Manager of CS
• Job Purpose: The jobholder is accountable for supervising the whole process of sales order fulfillment for customers of East of China. He/She has to assist to operations team to manage the order fulfillment rate and follow up any complaints received from the customers. He/She is also the key person to manage the bonding relationship activities with the customers.
• Work Relationships:
• Internal: Department heads and Supervisors of IC, Trans, Centre, F&A teams
• External: Strategic Customers

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POSITION RESPONSIBILITIES
Customer Services Routine:

• Supervise the process of sales order taking, order revision and stock recovery
• Ensure the sales orders are communicated to relevant operations teams in a timely and organized manner for order selection, product loading and product delivery
• Manage the Over/Short/Damage (OS&D) rate and follow up with other operations team.
• Disseminate product and promotion information to relevant operations teams and customers
• Supervise sales invoicing and the preparation of sales reports
• Liaise with relevant operations teams to meet customers' special requests and quote extra costs whenever necessary
• Deploy additional manpower by arranging Sunday / holiday backup
• Plan and approve customer services revenues and expenses
• Assist in the stock count process with Inventory Control, Center and
• Finance and Accounting Teams to ensure stock accuracy
• Prepare strategic plan and annual departmental budget
• Seek continuous process and quality improvements by streamlining work procedures and researching technological advancement
• Coordinate with internal resources to offer constructive solutions to satisfy the customers and to support their future growth

Customer Relations Management:

• Develop direct and different communication channels with customers' operations management such as phone, e-mail and meetings
• Attend customers' store briefing for major sales promotions
• Visit customers' stores
• Support and participate in customers' project such as ADP and Customer feedback
• Arrange customers' DC visit

Staff Training and Development:

• Build up the customer services team and enhance performance through leading, motivating, coaching, training, leveraging, sharing information and job enrichment
• Develop and execute succession plans and personal development plans
• Any other tasks as assigned from time to time

Key Accountabilities:

• Ensure sales orders are processed in an accurate and effective manner and the customer services operation standards are maintained at a high level.
• Seek for proactive understanding of customers' needs and business plans.
• Promote organizational image and value to the customers

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POSITION REQUIREMENTS

• Good interpersonal, communication, presentation, customer-oriented and supervisory skills.
• Strong numerical sense.
• Problem solving skill and logical thinking
• 5 years customer relations, customer services or sales administration experience, of which 3 years in a supervisory role
• Bachelor degree in Business Administration, or related disciplines
• Knowledge in local logistics

WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS

Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.

What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.

What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.

What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.

What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn

What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net