F&I Manager 信贷保险经理
利星行之星企业管理咨询（上海）有限公司北京分公司
- 公司规模：5000-10000人
- 公司性质：外资(非欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2013-05-13
- 工作地点：北京
- 招聘人数：1
- 语言要求：英语良好
- 职位类别：保险业务经理/主管 保险理赔
职位描述
Job Objective：
Lead and manage the auto financing and insurance business to develop the new business opportunities and achieve high customer satisfaction. Monitor and ensure that the auto financing and insurance sales process is according to MBAFC, external providers and government regulations are efficient and effective.
Scope of Responsibility
1.Business Management
-Provide General Manager with the business forecast budget and profit
-Manage and promote effectively auto financing and insurance products to meet the annual target
-Assist in F&I market segmentation and development of marketing plan, strategies and business opportunities
-Define market segment and develop marketing plan and strategies
-Monitor and analyze regularly customer needs, lost sales and competitor activities in the local market
-Monitor regularly the performance of the F&I department against the budget
2.Auto Financing
-Familiarize regularly with normal Mercedes-Benz and other financing products in the market
-Execute regularly Mercedes-Benz promotion campaigns as required and also provide feedback
-Ensure good communication between Sales and F&I department for a smooth customer hand-over
-Ensure efficient and convenient customer application process
-Ensure that the auto financing advise is according to the customers needs
-Ensure that the complete auto financing process is according to MBAFC policies , external financing provider regulations and
government laws
-Approve submission of customer auto financing application
3.Insurance
-Ensure that customer service of insurance products are according to the customers needs and benefits
-Coordinate with relevant departments on insurance related issues and critical customer inquiries
-Support Aftersales department to negotiate labor rate and parts price with insurance company
-Propose insurance companies and suggest suitable solutions to General Manager
4.Reporting and Reconciliation
-Ensure regular reports on auto financing and insurance sales as required by MBAFC as well as the dealership management
-Coordinate and lead reconciliation between MBAFC, external financing provider insurance company and dealership
-Ensure that customer database is updated with auto financing and insurance information
5.Claims Management
-Ensure sufficient information to Aftersales about the customer profiles and necessary documentation
-Ensure smooth insurance customer claim process between Aftersales and insurance company
-Liaise with Aftersales, insurance company and related parties in escalated cases
-Familiarize regularly with the required insurance claim procedures and documentation of the insurance company
6.Customer Satisfaction Management
-Handle special customer complaints and manage immediate escalated customer cases with Marketing & CRM Manager
-Develop and improve customer satisfaction measures such as the streamlined of sales processes
7.People Management
-Manage the performance of subordinates by setting targets and monitoring results
-Develop and motivate subordinates according to their abilities and needs of the dealership
-Determine training needs and secure suitable training
-Provide continuously guidance, support and feedback to subordinates
-Facilitate a work environment for a good employee satisfaction
Qualification
Related Experience：
1. Minimum 5 years working experience in insurance or financing related field, automotive wholesale or retail preferred. Showroom Manager or Supervisor is preferred.
2.PA score in LSH is 3 and above
3.University Degree majored in insurance, financing and/or business administration
Technical Skills and Knowledge ：
Language & Computer Skills
-Basic written and spoken English
-Good MS-Office skills
Technical Knowledge/Hard Skills
- Solid knowledge of auto financing and insurance products
- Solid knowledge of auto financing and insurance related government rules and regulations
-Profound knowledge of customer relationship management
Other Generic Competency
-Integrity
-Confidentiality
-People management skills
-Communication skills
-Interpersonal skills
-Negotiation skills
工作职责:
1. 商业管理
- 为总经理提供业务预期的成本预算和预期利润
- 管理并有效推广汽车信贷和保险产品从而达成年度目标
- 在信贷保险市场细分以及营销计划、战略和商业机遇的开发方面提供协助
- 定义细分市场，开发营销计划和战略
- 定期监督和分析客户需求、销售损失及当地市场的竞争对手活动
- 根据信贷保险部的预算，定期监督部门绩效
2. 汽车信贷
- 定期熟悉梅赛德斯-奔驰的一般信贷产品以及市场上的其他信贷产品
- 根据要求定期执行梅赛德斯-奔驰的推广活动并提供反馈
- 确保销售部和信贷保险部之间良好的沟通从而完成客户的顺利移交
- 确保客户申请流程高效、便捷
- 确保汽车信贷的相关建议符合客户的需求
- 确保整个汽车信贷流程符合梅赛德斯-奔驰汽车金融有限公司的政策、外部信贷提供商的规定以及政府的相关法律
- 对提交的客户汽车信贷申请进行批复
3. 保险
- 确保保险产品的客户服务符合客户的需求和利益
- 与相关部门就保险相关事宜以及重要的客户询问进行协调
- 支持售后服务部与保险公司商议人工工资率和配件价格
- 向总经理建议保险公司以及适当的解决方案
4. 报表汇编和调解
- 确保按照梅赛德斯-奔驰汽车金融有限公司和经销商管理的要求，定期报告汽车信贷和保险销售情况
- 对梅赛德斯-奔驰汽车金融有限公司、外部信贷提供商、保险公司和经销商的调节进行协调并引导
- 确保客户数据库中的汽车信贷和保险信息及时更新
5. 索赔管理
- 确保为售后服务提供充足的客户信息及必要的文档
- 确保售后服务部和保险公司间客户索赔流程顺利进行
- 协同售后服务部、保险公司和相关方共同处理升级案例
- 定期熟悉保险公司要求的保险索赔程序和相关文件
6. 客户满意度管理
- 处理特殊的客户投诉，并立即与市场及客户关系部对升级的客户案件进行管理
- 开发并改进实现客户满意的措施（例如精简销售流程）
7. 人员管理
- 通过目标设定和结果监控管理下属员工的绩效
- 根据员工能力和经销商的需求发展和激励下属
- 确定培训需求并保证培训顺利完成
- 为下属提供持续的指导、支持和反馈
- 推动建立良好的工作环境来实现员工满意度
任职资格:
- 大学本科学历，保险、信贷和/或商业管理专业
- 具备5年以上保险或信贷相关领域工作经验，汽车批发或零售行业优先，展厅经理或主管等管理岗位者优先
- 有驾照者优先。
语言及计算机能力:
- 具备基础的英语写作和口语能力
- 具备良好的微软Office软件操作能力
专业知识及专业技术能力:
- 具备完备的汽车信贷和保险产品知识
- 具备完备的汽车信贷和保险相关政府规章条例相关知识
- 具备完备的客户关系管理知识
其他通用能力
- 正直诚实
- 保密意识
- 人员管理能力
- 沟通能力
- 人际交往能力
- 谈判能力
Lead and manage the auto financing and insurance business to develop the new business opportunities and achieve high customer satisfaction. Monitor and ensure that the auto financing and insurance sales process is according to MBAFC, external providers and government regulations are efficient and effective.
Scope of Responsibility
1.Business Management
-Provide General Manager with the business forecast budget and profit
-Manage and promote effectively auto financing and insurance products to meet the annual target
-Assist in F&I market segmentation and development of marketing plan, strategies and business opportunities
-Define market segment and develop marketing plan and strategies
-Monitor and analyze regularly customer needs, lost sales and competitor activities in the local market
-Monitor regularly the performance of the F&I department against the budget
2.Auto Financing
-Familiarize regularly with normal Mercedes-Benz and other financing products in the market
-Execute regularly Mercedes-Benz promotion campaigns as required and also provide feedback
-Ensure good communication between Sales and F&I department for a smooth customer hand-over
-Ensure efficient and convenient customer application process
-Ensure that the auto financing advise is according to the customers needs
-Ensure that the complete auto financing process is according to MBAFC policies , external financing provider regulations and
government laws
-Approve submission of customer auto financing application
3.Insurance
-Ensure that customer service of insurance products are according to the customers needs and benefits
-Coordinate with relevant departments on insurance related issues and critical customer inquiries
-Support Aftersales department to negotiate labor rate and parts price with insurance company
-Propose insurance companies and suggest suitable solutions to General Manager
4.Reporting and Reconciliation
-Ensure regular reports on auto financing and insurance sales as required by MBAFC as well as the dealership management
-Coordinate and lead reconciliation between MBAFC, external financing provider insurance company and dealership
-Ensure that customer database is updated with auto financing and insurance information
5.Claims Management
-Ensure sufficient information to Aftersales about the customer profiles and necessary documentation
-Ensure smooth insurance customer claim process between Aftersales and insurance company
-Liaise with Aftersales, insurance company and related parties in escalated cases
-Familiarize regularly with the required insurance claim procedures and documentation of the insurance company
6.Customer Satisfaction Management
-Handle special customer complaints and manage immediate escalated customer cases with Marketing & CRM Manager
-Develop and improve customer satisfaction measures such as the streamlined of sales processes
7.People Management
-Manage the performance of subordinates by setting targets and monitoring results
-Develop and motivate subordinates according to their abilities and needs of the dealership
-Determine training needs and secure suitable training
-Provide continuously guidance, support and feedback to subordinates
-Facilitate a work environment for a good employee satisfaction
Qualification
Related Experience：
1. Minimum 5 years working experience in insurance or financing related field, automotive wholesale or retail preferred. Showroom Manager or Supervisor is preferred.
2.PA score in LSH is 3 and above
3.University Degree majored in insurance, financing and/or business administration
Technical Skills and Knowledge ：
Language & Computer Skills
-Basic written and spoken English
-Good MS-Office skills
Technical Knowledge/Hard Skills
- Solid knowledge of auto financing and insurance products
- Solid knowledge of auto financing and insurance related government rules and regulations
-Profound knowledge of customer relationship management
Other Generic Competency
-Integrity
-Confidentiality
-People management skills
-Communication skills
-Interpersonal skills
-Negotiation skills
工作职责:
1. 商业管理
- 为总经理提供业务预期的成本预算和预期利润
- 管理并有效推广汽车信贷和保险产品从而达成年度目标
- 在信贷保险市场细分以及营销计划、战略和商业机遇的开发方面提供协助
- 定义细分市场，开发营销计划和战略
- 定期监督和分析客户需求、销售损失及当地市场的竞争对手活动
- 根据信贷保险部的预算，定期监督部门绩效
2. 汽车信贷
- 定期熟悉梅赛德斯-奔驰的一般信贷产品以及市场上的其他信贷产品
- 根据要求定期执行梅赛德斯-奔驰的推广活动并提供反馈
- 确保销售部和信贷保险部之间良好的沟通从而完成客户的顺利移交
- 确保客户申请流程高效、便捷
- 确保汽车信贷的相关建议符合客户的需求
- 确保整个汽车信贷流程符合梅赛德斯-奔驰汽车金融有限公司的政策、外部信贷提供商的规定以及政府的相关法律
- 对提交的客户汽车信贷申请进行批复
3. 保险
- 确保保险产品的客户服务符合客户的需求和利益
- 与相关部门就保险相关事宜以及重要的客户询问进行协调
- 支持售后服务部与保险公司商议人工工资率和配件价格
- 向总经理建议保险公司以及适当的解决方案
4. 报表汇编和调解
- 确保按照梅赛德斯-奔驰汽车金融有限公司和经销商管理的要求，定期报告汽车信贷和保险销售情况
- 对梅赛德斯-奔驰汽车金融有限公司、外部信贷提供商、保险公司和经销商的调节进行协调并引导
- 确保客户数据库中的汽车信贷和保险信息及时更新
5. 索赔管理
- 确保为售后服务提供充足的客户信息及必要的文档
- 确保售后服务部和保险公司间客户索赔流程顺利进行
- 协同售后服务部、保险公司和相关方共同处理升级案例
- 定期熟悉保险公司要求的保险索赔程序和相关文件
6. 客户满意度管理
- 处理特殊的客户投诉，并立即与市场及客户关系部对升级的客户案件进行管理
- 开发并改进实现客户满意的措施（例如精简销售流程）
7. 人员管理
- 通过目标设定和结果监控管理下属员工的绩效
- 根据员工能力和经销商的需求发展和激励下属
- 确定培训需求并保证培训顺利完成
- 为下属提供持续的指导、支持和反馈
- 推动建立良好的工作环境来实现员工满意度
任职资格:
- 大学本科学历，保险、信贷和/或商业管理专业
- 具备5年以上保险或信贷相关领域工作经验，汽车批发或零售行业优先，展厅经理或主管等管理岗位者优先
- 有驾照者优先。
语言及计算机能力:
- 具备基础的英语写作和口语能力
- 具备良好的微软Office软件操作能力
专业知识及专业技术能力:
- 具备完备的汽车信贷和保险产品知识
- 具备完备的汽车信贷和保险相关政府规章条例相关知识
- 具备完备的客户关系管理知识
其他通用能力
- 正直诚实
- 保密意识
- 人员管理能力
- 沟通能力
- 人际交往能力
- 谈判能力
公司介绍
关于利星行汽车
利星行汽车拥有三十余年梅赛德斯-奔驰汽车经销经验，是最早在中国销售奔驰品牌汽车的经销商之一。目前，利星行汽车已在东北、华北、华东和西部地区建立了广泛的奔驰汽车经销与售后服务网络。作为专业的汽车经销商，利星行汽车始终以卓越的服务满足中国客户需求，同时恪守其对中国市场的承诺，积极履行企业社会责任，致力于成为中国汽车流通行业内的最佳合作伙伴。
About Lei Shing Hong Auto
One of the earliest Mercedes-Benz dealers in China, Lei Shing Hong Auto is an automotive retailer and after-sales service provider with over thirty years of experience. Lei Shing Hong Auto has built an extensive network in China that spans the North-eastern, Northern, Eastern, and Western regions. As a dedicated automotive dealer, Lei Shing Hong Auto operates with the highest level of professionalism, provides unparalleled customer care, and consistently fulfills its responsibility and commitment to society, striving to become the most preferred partner in the Chinese automotive retail market.
利星行汽车拥有三十余年梅赛德斯-奔驰汽车经销经验，是最早在中国销售奔驰品牌汽车的经销商之一。目前，利星行汽车已在东北、华北、华东和西部地区建立了广泛的奔驰汽车经销与售后服务网络。作为专业的汽车经销商，利星行汽车始终以卓越的服务满足中国客户需求，同时恪守其对中国市场的承诺，积极履行企业社会责任，致力于成为中国汽车流通行业内的最佳合作伙伴。
About Lei Shing Hong Auto
One of the earliest Mercedes-Benz dealers in China, Lei Shing Hong Auto is an automotive retailer and after-sales service provider with over thirty years of experience. Lei Shing Hong Auto has built an extensive network in China that spans the North-eastern, Northern, Eastern, and Western regions. As a dedicated automotive dealer, Lei Shing Hong Auto operates with the highest level of professionalism, provides unparalleled customer care, and consistently fulfills its responsibility and commitment to society, striving to become the most preferred partner in the Chinese automotive retail market.
联系方式
- 公司地址：北京市朝阳区望京
- 邮政编码：100102