北京招聘

·职位类别：Customer Service

·学历要求：本科

·工作经验：1-2年

·发邮箱至：Chinasales@polycom.com

Responsibility

·Call Center enquires and support, handling order administration errors.

·Review logistics report from (CHNSV daily and respond to RMA receipt.

·Responding to Naya's enquires / handling any issue/mistakes.

·Inventory adjustment in FDM.

·Review shortage report & escalate shortage issue to planners daily.

·Change Ship BU and coordinate with other depots for shipment.

·Coordinate with IT to resolve system issue.

·MSR / Cross Dock shipment instruction to Naya

·E-book adjustment assistance to Naya (providing product info).

·Handle parts storage expiry (1+1 year) at the Naya bonded warehouse.

·Investigate any discrepancy in weekly cycle count.

·Daily Late RMA coding in FDM.

·Review / process In-transit Report.

·Review and approve CI for the shipment for internal orders.

·Internal order tracing and import/export shipment handling via Import Agent ( Including internal departs, DST and other partners ).

Qualification

·Degree in logistics, business or related field.

·At least 2 years of demonstrated work experience in service parts logistics, especially in reverse logistics with preference in a technology industry.

·Knowledge of 3rd party logistics operations and shipping operations is an advantage.

·English language: Reading - proficient. Written & spoken - basic at minumum.

·Familiar with Microsoft Office with a working knowledge of Microsoft Exel

·Experience with PeopleSoft FDM and Siebel CRM is an advantage.

·Able to work independently with minimum guidance.

·Good interpersonal skills

Polycom is changing how people collaborate. We are the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom RealPresence Video Solutions. The RealPresence Video Solutions interoperate with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. With revenues of $1.5 Billion for 2011, a debt free balance sheet and over 600 patents issued or pending, Polycom leads a market expected to grow to nearly 4.1 billion by 2015.
At Polycom, we are not only on a journey to transform how the world collaborates but also how our employees experience their work lives. Our values are at the core of Polycom’s transformation and we know the evolution of our company depends on individuals who believe in and act upon these values.
    We seek to wow our customers, both internal and external, every day.
    We strive to succeed together, through collaborative and effective interactions.
    We believe in the importance of being creatively bold and seeking to be innovative in our work.
    We are relentless in overcoming obstacles and delivering excellence in everything we do.
    We value authenticity in words and deeds.
These tenets guide our business decisions and serve as the building blocks for our culture. If our values and vision for the future resonate with you, join over 4000 Polycom employees in achieving astonishing success.