北京 [切换城市] 北京招聘北京客服及技术支持招聘北京售前/售后技术支持主管招聘

(Level II) Customer Support

亚太信宇科技(北京)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:计算机软件

职位信息

  • 发布日期:2013-09-18
  • 工作地点:北京
  • 招聘人数:若干
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持工程师  售前/售后技术支持主管

职位描述

Principal Duties and Responsibilities:

The position holder is required to work under global supporting team’s infrastructure delivering data clearing service for telecom operator clients within AP region which includes but not limited to:

  • Monitor, analysis and processing of incoming and outgoing TAP files by using SQL, UNIX script and Clearing House Online Tools
  • Monitor, analysis and processing of incoming/outgoing and private/public RAP files by using SQL, UNIX scripts and Clearing House Online Tools
  • Create and escalate dispute in case of erroneously received RAP files, processes and responds disputes, which are received from other data clearing houses
  • Support and analysis for inbound and outbound roaming testing TAP files between clients and their roaming partners
  • Provide professional advice and support clients for migration to latest TAP file release
  • Monitor, analysis and ensure ontime service delivery for IOT (Inter Operator Tariff) checking implementation.
  • Handling daily TAP/RAP/IOT related query received from clients within AP region.

Job Requirements:

Diploma/Associates/Bachelor Degree in Computer Science, Information Technology, Information System or equivalent
  • Understanding of telephony concepts and roaming scenario with hands on experience being a plus
  • 2 years working experience in a customer support function
  • Experience in a UNIX/DOS/Windows in a workstation environment required
  • Good knowledge in SQL, UNIX/Scripts, Excel Macros
  • Good interpersonal skills
  • Able to excel in a team environment
  • Demonstrated problem-solving ability, troubleshooting and error analysis skills
  • Ability to work with minimal supervision.
  • Good English, both written and verbal
  • Self-initiative, result-driven and ability to work independently

  • Competitive compensation and good career opportunities will be offered to the right candidate. Interested partiesplease send resume with expected salary in strict confidence to join.hongkong@syniverse.com

    Please visit our website at www.syniverse.com.

    公司介绍

    自通讯行业开始以来,Syniverse一直是移动先锋。 今天我们连接近200个国家和地区的约1500家移动运营商、企业、服务供应商和互联网应用服务商,赋能快速发展的网络、设备及应用之间无缝的移动通信。我们提供基于云端的创新解决方案,通过随时在线的服务和实时的参与来提高终端用户的体验。30余年来,Syniverse化繁为简,传递移动沟通的承诺 – 一种简单、交互性强的体验,无论何时、何地。

    联系方式

    • Email:join.hongkong@syniverse.com
    • 公司地址:西城区宣武门西大街129号金隅大厦 (邮编:100031)
    • 电话:18049286848