(Level II) Customer Support
亚太信宇科技(北京)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:计算机软件
职位信息
- 发布日期:2013-09-18
- 工作地点:北京
- 招聘人数:若干
- 工作经验:二年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:售前/售后技术支持工程师 售前/售后技术支持主管
职位描述
Principal Duties and Responsibilities:
The position holder is required to work under global supporting team’s infrastructure delivering data clearing service for telecom operator clients within AP region which includes but not limited to:
- Monitor, analysis and processing of incoming and outgoing TAP files by using SQL, UNIX script and Clearing House Online Tools
- Monitor, analysis and processing of incoming/outgoing and private/public RAP files by using SQL, UNIX scripts and Clearing House Online Tools
- Create and escalate dispute in case of erroneously received RAP files, processes and responds disputes, which are received from other data clearing houses
- Support and analysis for inbound and outbound roaming testing TAP files between clients and their roaming partners
- Provide professional advice and support clients for migration to latest TAP file release
- Monitor, analysis and ensure ontime service delivery for IOT (Inter Operator Tariff) checking implementation.
- Handling daily TAP/RAP/IOT related query received from clients within AP region.
Job Requirements:
Competitive compensation and good career opportunities will be offered to the right candidate. Interested partiesplease send resume with expected salary in strict confidence to join.hongkong@syniverse.com
Please visit our website at www.syniverse.com.
公司介绍
自通讯行业开始以来,Syniverse一直是移动先锋。 今天我们连接近200个国家和地区的约1500家移动运营商、企业、服务供应商和互联网应用服务商,赋能快速发展的网络、设备及应用之间无缝的移动通信。我们提供基于云端的创新解决方案,通过随时在线的服务和实时的参与来提高终端用户的体验。30余年来,Syniverse化繁为简,传递移动沟通的承诺 – 一种简单、交互性强的体验,无论何时、何地。
联系方式
- Email:join.hongkong@syniverse.com
- 公司地址:西城区宣武门西大街129号金隅大厦 (邮编:100031)
- 电话:18049286848