北京招聘

Responsibilities:

- To manage and support dealers for complaint handling, protect BMW brand image and enhance customer loyalty.
- To fully understand BMW's policy, principle and target, and guarantee dealer's performance and execution.
- To coordinate and consolidate all relevant departments to track and solve complaint efficiently and effectively.
- To receive customer on behalf of BMW if necessary.
- To collect and analyze the complaint information for improving proposal, to increase customer satisfaction and avoid further repeat complaint.
- To identify early signs of internal/external conflict, escalate to management timely, coordinate and prevent appropriately based on company's policy.
- Well case and document filing.
- To implement 3R regulation when it is released.
- To conduct dealer's and customer's satisfaction survey and cost saving
- To monitor the development and changes of Chinese legal requirements with regards to customer satisfaction and complaint management, To Inform management and BMW AG all arising changes regardingly.

Qualifications:
- Bachelor degree in Automotive Technology and/or related.
- Working experience for complaint handling.
- Working experience within Multi-national Company preferable.
- Fluency in English both oral & written
- Excellent communication and negotiation skill.
- Excellent interpersonal skill
- Familiar with Microsoft Programmes (e.g. PowerPoint, Excel, Word)
- Automotive knowledge
- Legal knowledge
- Ready to face and handle all new challenges.
- Willing to take responsibilities and risk.
- Outstanding capability to handle complaint and conflict.
- Self-motivation and team work spirit

Pls. send your application via careerbj@bmw-brilliance.cn

华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。