北京招聘

Essential Responsibilities

• Provide engineering expertise on Media products, applications and entire distribution portfolio.
• Provide second level support for problem resolution, including reproduction of customer issues.
• Perform customer site break fix activities remotely, or despatch to site when required, using global consistent methodologies and tools.
• Escalate major, elusive or recurrent issues that affect customer satisfaction.
• Manage migration activities for legacy products
• Provide support for alpha and beta programs.
• Provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers.
• Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing.
• Provide feedback to development and qualification teams.
• Provide technical training to both front line support teams and 3rd party engineers.
• Provide pre-sales consultancy for Sales teams as required, including customer demonstrations, and advice on functionality and integration aspects of the product suite.
• Work as part of the project implementation team to integrate Thomson Reuters products at customer site as required, along with technology training to customers as needed.

Softtek是一家北美洲和拉丁美洲最大的信息技术和业务流程解决方案供应商。公司成立于1982 年，在北美洲、拉丁美洲、欧洲和亚洲拥有 三十处办公室、近13000名员工。公司在墨西哥、巴西、西班牙和中国共设有九大全球开发中心，以现场、在岸和其注册的近岸（near shore.）服务模式
为20 多个国家的企业提供深入、优质和高性价比的解决方案。
softtek 是近岸服务产业的创造者和领导者，是拉美地区最大的信息服务供应商。如需更多信息，请访问: www.softtek.com