北京招聘

POSITION REFERENCE NUMBER
1212-4

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POSITION CATEGORY
Retail & FMCG

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SUB-CATEGORY
Industry: Retail & Durable Consumer Goods - 零售 耐用消费品
Function: Customer Management – 客户管理
Sub-category = Customer Service , CRM – 客户服务 客户关系管理

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POSITION TITLE
Store Customer Relations Manager–客户关系经理

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POSITION SUMMARY
Our Client is a global leader in Retail/FMCG industry.
POSITION DESCRIPTION
We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.
To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:

• Secure an easy buying process from home to home, and understand and match customers’ needs and expectations now and in the future.
• Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.
• Managing and Leading People
• Driving Business
• Leading and Implementing Change
• Strategic Planning
• Influencing and Communicating Effectively
• Defining Goals and Delivering Results

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POSITION RESPONSIBILITIES
Customers

• Lead and manage team and work with colleagues to understand company local competitor service offers, customers’ shopping behaviours and their living situations, and use these insights to improve our customers’ shopping experience.
• Work with team to secure an easy buying process that will make it easy and convenient for customers to shop at all times throughout the day and encourage repeat visits to the store.
• Ensure all the ITS shopping tools are in place, in the right quantity and functioning effectively.
• Work with team and other functions to promote and encourage a customer-focused culture throughout the store to ensure we are first choice for home furnishings and destination for the whole family.

Commercial

• Lead and manage team and work with colleagues in other functions to optimise the relationship with customers in order to drive sales growth and sustained, long-term profitability.
• Co-operating and influencing the commercial team, your team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones.
• Knowing local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits
• Balancing company business needs with customers’ needs.

People

• Provide an inspiring and motivating direction for co-workers and engage them fully in the tasks of becoming leaders in Life at Home and generating sales growth
• Create an environment where the ITS culture is strong and where the diversity of customers and co-workers is valued.
• Recruit team through ITS values by identifying what skills are needed to get the job done as well as what motivations and capabilities will complement existing team.
• Ensure managers have the right number of co-workers in the right place at the right time to run their areas successfully.
• You will be committed to the development of team and together we agree individual personal development plans, which reflect their business and personal development needs. Support them in achieving these plans.

Financial

• Take the country input and co-ordinate it with the store potential in order to agree customer relation goals, which supports the achievement of the agreed store goals.
• Constantly monitor staffs’ performance against agreed goals, adapting and taking action when required.

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POSITION REQUIREMENTS

• Experience of working in a customer-focused successful service industry, responsible for managing a large team.
• Experience of customer-focused role in the ITS store is preferred.
• Proven ability to understand cause and effect of decisions
• Interest in home furnishing as well as a curiosity about people’s life at home
• Problem solving experience
• Experience of setting and implementing action plans, setting budgets and following up goals
• Understand profit and loss and how to affect its result through their actions
• Ability to prioritize and organize own work and the work of others in order to make the most efficient use of time available
• A passion for getting the best for the customer
• Experience of resolving customer complaints, resolving conflict and creating a win-win outcome
• Ability to set expectations and provide clear direction – goal setting
• Able to engage your audience and create a passion for your goal.
• Experience of adapting to a preferred style of working to get the best out of all the team (situational leadership)
• Ability to confront and manage poor performance
• Experience of taking commercial decisions based on local market information
• Ability to quickly develop knowledge of the local market and business conditions
• Self-reliant and motivated with proven ability to work as part of a larger team
• Ability to read and understand written English, ability to communicate confidently and clearly in English is preferred
• Analytical and numerical skills

WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS

Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.

What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.

What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.

What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.

What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn

What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net