北京招聘

Responsibility:
A Responsible for provide the IT support for VIP customers.
B Act as the primary point of contact for VIP customers on operational issues
affecting applications from a designated service area.
C Ensure that key service support processes, including PC/PAD/MOBILE Health Check and Data Backup,
Monthly Incident Report to VIP customers etc are implemented and effective.
D Accountable for the maintenance of VIP service catalogues.
E Manage and seek approval for service changes and improvements.
F Respond and participate in internal and external service assurance activities.
G Provide input into the development opportunities for innovation, assessment of
their feasibility and design of new services for VIP customers.
H Work with Service Delivery Leader on communication of Service Improvement Plans
I Respond and participate in some projects.


Request:
A University degree, major in information is preferred.
B At least 3 years experience of helpdesk support in MNC.
C Experience of developing and managing relationships with customer, special care for VIP.
D Well developed communication and facilitation skills.
E Good spoken and written in English.
F Willing to work under pressure and enjoy challenge.
G Strong sense of team work.
H MCSE, ITIL certificate is preferred.

专业的公司:
上海万利斯电子技术有限公司是全国性的弱电系统集成商和IT服务商，我们专注于企业客户的产品销售、解决方案、工程施工、系统集成、IT服务等。

我们的主要业务范围包括工程（综合布线、音视频工程、机房工程、网络通讯、安防工程）和服务（响应服务、维护服务、外包服务）

专业的团队:
我们的团队拥有专业技能和相关技术资格认证，是康普、泛达、思科的合作伙伴，注重服务理念，具备丰富的服务经验，在各大城市设立分支机构，和多家大型知名企业保持长期紧密合作。

行业伙伴
我们和多家知名电信运营商、设备厂商、系统集成商等保持良好的商业合作。


完善的福利体系：
福利：五险一金外加单独的社会保险、年度体检、团队活动
津贴：高温补贴、节假津贴、结婚/生育补贴、困难补贴等
提成：完善的、诚信的业绩提成和绩效奖励制度
奖金：年终奖金
假期：带薪年假、弹性工作时间
培训：公司付费签约培训
其他：公司红利、公司股份期权奖励等