北京招聘

Sr. Customer Service Supervisor-有制造业订单客服经验者优先

Key Accountabilities:

1. Good communication with sales team to make sure orders are received correctly;
2. To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
3. Manage inventory under different status, for example ,Quarantine, damage, outstanding, reservation, etc. And make sure orders are booked under correct inventory status;
4. Able to analysis and report sales, inventory, delivery and customer acceptance in Excel;
5. To handle customer complaints according to company procedures and service standard;
6. To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
7. Support program manager for projects, costs and other customer related matters.

Required Qualifications:

1. University or college graduate, or bearing similar professional qualification in the same or related field;
2. At least 3 years experience in order processing, customer service and inventory management;
3. Good communication and team work spirit;
4. Able to work under pressure and take challenge to suport business fast development;
5. Strong teamwork spirit;Communication skill;Analyze problems/issues;Work with high efficiency and accuracy.

Key Relationships:

1. Internal Working Relationships : Logistics,Sales,Finance,Marketing,TradeMarketing
2. External Working Relationships : Customers,Distributors,3PL warehouse

Andala Co. Ltd. is a well-known company with years of development in China. Its sales turnover and profit always rank at top in the Industry.

Guangzhou Andala Co. Ltd. aims at providing the efficient solution for supply chain with business in technology, FMCG, retailing, fashion, medicine, automotive, chemicals, aviation Industry and other industrial sectors. Headquarter of Guangzhou Andala Co. Ltd. locates in Guangzhou with branches in Shanghai and Beijing. The Company is trying to provide the most efficient one-stop service for the customers. We are committed to become a first-class multinational group.

Guangzhou Andala Co. Ltd. establishes a business network in many cities in China. With good reputation, Guangzhou Andala Co. Ltd. has been widely recognized and praised with its excellent service and continuously improved management systems. We will do all means to respect, take care of and motivate our staff to create an enjoyable environment.

As our business is expanding quickly now, we sincerely invite competent and self-motivated individuals to join our team. We offer attractive remuneration package and career development opportunities to successful candidates. Candidates please send your applications with detail resume both in Chinese and English, recent photo, expected salary and contact number to our designated email address: hrjob88@foxmail.com
有意者请将个人简历发至邮箱：hrjob88@foxmail.com,谢谢合作!应聘资料将予保密。