北京招聘

Location: Beijing-WFC office, Beijing, China

Responsibilities:

Responsible for managing credit blocked orders and customers approaching or exceeding their credit limit,and the following up of delinquent debt and to arrangement collection of payments from customers. Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur. Responsible for performing both reactive and proactive Credit Control. Recognize "root cause" debt collection issues and correct Negotiate remedies to improve debt collection result - to KPIs as a minimum. Resolve simple problem account workouts,weigh options vs risk and control any new exposures. Take part in resolving issues on high risk or high exposure accounts when required.

Manage Accounts Receivable
Make proactive calls to predefined customers & ensure that customers debts are collected in line with contracted payment terms. Review current order and delivery values on customers account to ensure that they are within approved credit limits. Able to set collection priorities based on customer risk profiles and amount past due. Must be knowledgeable of all customer payment processes - specifically automated methods. Must match payment terms to customer payment habits while maintaining standards for business segment. Negotiate pay-out on delinquent accounts

Accounts Receivable – Reconciliation
Ensure all debits and credits on a customer's accounts receivable statement of account is worked to conclusion with payment or internal adjustments.

Customer Service
Acknowledge receipt of complaint with customer,investigate & resolve the complaint. Participate in sales meetings to agree strategies for customer engagements. Weigh risk/reward when recommending corrective actions,know limits and negotiate win/win solutions.

General
Conduct customer visits if required. Keep up-to-date on issues by attending regular discussions with the Credit analysts and sales teams. Manage to MoA requirements at all times. Ensure compliance to relevant policies (DS Credit Manual,Collection Template,MoA) and applicable SOX controls.

GSAP Access Codes for the Role
Administer Credit Exposure & Blocks (SBC053),Approve Credit Decisions per Moa (SBC107),Administer Delinquent Debt (SBC104),Manage Trade Account Reconciliations (SBC177),Investigate & Resolve Customer Complaint (SBC191),Administer Customer Care (SBC071),Create Service Receipt (PGSn007),Request vendor master creation (PGSn035),Code Non PO Transaction (PGSn057),Create R3 requisition (PGSn127)

Requirements:

Have the ability to meet or discuss with customers over the telephone, issues concerning non-payment of debts whilst still trying to maintain our relationship wherever possible. The ability to negotiate effectively is required, together with strong, but firm interpersonal skills. . Must be comfortable in managing difficult and emotional interactions. Relationships are key to effectiveness, both internal and external customers.

Qualifications
Minimum 3 years experience in debt collection and recovery
Fluent in English language

Professional Experience
This role requires a results driven, focussed team player, with good communication skills and strong drive. He/She must be able to work under tight time pressure whilst still maintaining high standards of work.. He/She must be credible and be able to negotiate with customers face to face and over the telephone whilst valuing the customer relationship wherever possible & be able to support the sales organisation in debt collection matters.

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