北京招聘

Responsibilities:
*Serve as lead community staffer . Manage growing team of dedicated community resources, cover more language version with good user satisfaction.
* Creatively and proactively assist customers through multiple contact methods, help improve better tool/backend to satisfy customer and optimize working efficiency. * Identify and analyze issues, patterns and trends in customer requests & product performance * Transfer the information to the appropriate departments so that they can respond accordingly
*Lead and own all community content: blog posts, articles, videos, FAQ, Forum, Fan Page etc. * Establish and report metrics on a regular basis, including recommendations and insights * Identify and engage advocates * Stay up to date on new social media tools, best practices and learn how other organizations and companies are using them. * Being able to do data analysis based on multiple channel and contribute plan for new in-game activity.

Required Skills:
2 years of experience in online community development, customer support or online marketing for western market. * Facebook online game community management preferred, * Management experience * BA preferred * Experience moderating forum discussions * Experience managing community leaders, moderators * Excellent written and verbal communication skills * Ability to work in a team environment with maturity and leadership * Service oriented, helper mindset, team player, problem solver * Excellent english skills, both speaking and writing.

点点互动 （Century Games）是专注游戏研发和发行的全球化娱乐公司，在全球四大洲八个国家拥有近千名才华横溢的员工。点点星球创立于2010年，从Facebook社交游戏做到手机游戏平台苹果App Store和谷歌 Google Play, 点点互动一直在中国厂商全球游戏收入榜名列前茅。 点点互动的游戏品类覆盖休闲和中重度游戏，打造高质量的创新游戏，致力于给全球玩家提供极致的娱乐体验，企业文化简单、直接、国际化，代表的自研和发行游戏有《Family Farm》《天天农场》《Idle Mafia》《小冰冰传奇》《阿瓦隆之王》《***纪元》等。
点点互动一直在全球游戏市场积极寻找具有创新和破局能力的合作伙伴来获得共赢，在过去几年里，点点互动投资了韩国***的游戏平台Kakao Games （2020年9月上市），致力于体育类别创新游戏的Nifty Games，叙事类创新游戏公司 Dorian，三消游戏团队鳗鱼互动，专注中重度游戏的羯磨科技等，同时点点互动也是电子竞技的积极参与者，参与投资了英雄联盟S9的世界冠军FPX电子竞技俱乐部。