北京招聘

Customer Relationship Officer

The Customer Relationship Officer is responsible for the implementation of Course Management Procedure, communication among teachers, parents and students, and driving customer retention, referral and recommendation

Supervision

Reports to Service Supervisor or Service Manager, and is virtually managed by Regional Customer Experience Manager

Requirements for Customer Relationship Officer

· Love children and care about their growth

· Associate degree or above, Education or English majors preferred

· English CET4 or above

· Fluent oral English and accurate written English skills

· Strong sense of responsibility

· Open minded, willing to communicate with all people

· Be very flexible and can handle emergencies

· Be able to work on weekends (the off-days will be between Mon. to Fri.)

· Quick learner

· Good team worker

· Having experience in Service or Educational industries is a plus

· Two-year work experience or above is a plus

· Microsoft Office software application (Word, Excel, PowerPoint, Outlook)

Career plan

This is a position for people who want to develop communication, educational and management skills to a higher level, especially in a multi-cultural environment.

Main responsibilities

· Manage courses' schedule and progress according to Course Management Procedure (CMP)

· Communicate among course teachers, parents and kids to track the teaching quality and study results,

keep solid relationship with all customers

· Complaint handling and proper group management

· Maintain information in EF's Customer Relationship Management System

· Achieve the targets of retention, Customer Satisfaction, referral

· Assist to organize activities within and outside of schools, especially Life Clubs

· Assure students' attendance mark, maintain Course Lesson Folder (CLF), monitor TA's work

管理

班主任汇报给客户服务主管或者客户服务经理，同时接受区域客户体验经理的管理

班主任的要求

· 对于孩子有强烈的爱心和关怀之情

· 大专以上毕业， 英语专业和教育专业优先考虑

· 大学英语4级或以上水平

· 流利的口语表达能力，准确的英语书写技能

· 强烈的责任心

· 思维开阔，愿意与人交流

· 灵活且能处理突发事件的能力

· 可以周末工作，周一至周五间有两天休息

· 具有快速学习能力

· 具有团队协作精神

· 有服务行业或教育行业经验者优先

· 具有2年或以上工作经验者优先

· 熟练使用Microsoft办公软件(word, excel, power point, outlook等)

职业前景

这是一个能使你在一个多元文化氛围内，将自己的沟通能力、教育能力及管理技能 提升到更高水准的职位

主要职责

· 按照课程管理体系的要求管理课程的时间和进度

· 负责教师、家长和学员间的沟通，以保证教学质量和学习效果，并且和所有客户保持良好关系

· 正确管理班级

· 恰当地处理客户投诉

· 在EF客户关系管理系统中做好完备的记录

· 提升客户满意度，完成续费和好友推荐等指标

· 协助组织校内外语言运用俱乐部和各项活动

· 确保学员上课出勤率的标注准确，维护班级管理文档，监督助教的工作

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.