北京招聘

Description

As a Packet Core Network Support Engineer, you will be working with Packet Switch Core technology of 2G, 3G and 4G mobile networks, providing technical support to global customers, for Ericsson's key PCN systems and solutions, such as SGSN/MME, GGSN/SGW/PGW, PCC, etc.

Your responsibility includes:
- Handling assigned Customer Service Request cases from global customers
- Close communication with internal and external customers for support cases
- In-depth technical analysis and troubleshooting on technical issues
- Provide solution to customer problem and seek for customer satisfaction
- Isolate, identify and report product faults to product design organization
- Cooperate between teams across Ericsson support organization globally
- Participate roster of emergency for global customers
- Team work with colleagues on team assignments and targets
- Knowledge share and transfer with colleagues
- Continuous self-driven competence development in work related technical and business areas


Qualifications

Required:
- Bachelor or higher degree in telecommunication, Computer Science, Electronic Engineering.
- Solid knowledge of telecommunication network and technology
- Solid knowledge of datacom networking, especially TCP/IP
- Minimum two years working experience in telecom or datacom networking with technical practice
- Ability to perform systematic troubleshooting and analysis of complex technical issues in detail
- Strong sense of customer service
- Good communication ability and presentation skills
- Fluent in spoken and written English
- Fast and self-driven learner with great interest in telecom technology
- Be able to work under pressure especially in urgent and difficult situation
- Independent but also a good team player with strong sense of responsibility

To be considered as a plus:
- Working experience with mobile network GPRS / packet switch core technology
- Working experience in network design, integration, optimiztion, or maintenance
- Working experience in technical customer support
- Knowledge and experience in IP networking equipments such as router, switch
- Knowledge and experience with UNIX operating system
- Industry certifications in IP networking, such as from Cisco, Juniper, Huawei, etc.

To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00074982

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