北京招聘

Tasks
· As a 1st level supporter, you will handle IT requests or issues via phone, mail and chat or via our self-service portal and you will be responsible for root cause analysis and troubleshooting via phone and/or remote access.
· You create, proceed and monitor IT requests and issues in our ITSM service management system including categorization and prioritization of IT issues and requests.
· You contribute to a high accessibility and first resolution rate by using our internal knowledge database
· You initiate troubleshooting measures, also in cooperation with internal 2nd level service organizations and external service providers
· You support our employees in the operation of user systems and peripheral devices

Profile
· Experience in 1st - or 2nd level IT support, ideally in larger environments is an advantage
· Good knowledge in troubleshooting hardware and software.
· Analytical approach to complex issues
· Good IT knowledge, especially of Windows 10, Office 365 and MS Teams.
· Experience in ITSM ticket systems (ServiceNow) and ideally knowledge of processes according to ITIL V4
· High customer and service orientation
· High sense of responsibility
· Reliable and systematic way of working

Soft-Skills
· High customer orientation. Open minded.
· Willingness to learn and develop technical and soft skills.
· Very good English and Mandarin language skills.
· Willingness to work shifts (mainly late shifts, in rare cases early shifts)
· High motivation and willingness to work in a global team
· Ability to work under pressure in a changing environment.

        Festo成立于1925年，是自动化技术领域的全球领先厂商，也是工业技术培训的全球市场领袖。公司总部位于德国埃斯林根。费斯托集团业务遍及全球200个行业，为超过30万的客户提供领先的气动和电驱动技术及全面解决方案。

        Festo在中国的业务始于1985年。1993年正式进入中国，成立费斯托（中国）有限公司，落户上海浦东金桥工业园区。目前在大中华区设有超过200个销售办公室和授权经销商网点，位于上海的亚太技术中心为区域内客户提供定制化产品和方案，位于济南的全球生产中心以及三个区域配送中心为提升中国市场供应和服务提供保障。Festo为中国市场提供工厂自动化和过程自动化的气动和电动技术及全面解决方案，主要服务于汽车、电子和轻型装配行业，食品饮料包装、水/污水处理以及生物技术/制药等行业。同时，Festo Didactic（教育培训部门）为大中华地区1000多家企事业单位、高校、职业院校与实训基地提供工业培训的整体解决方案——从实验室建设到课程体系建设，并能够向我们的学员提供资格认证和就业指导。