北京招聘

Job Description Summary
As a Digital Product Support Engineer, you’ll perform post sales technical support, new customer onboarding, customer subscription enablement and renewal, installations, deployment, maintenance, troubleshooting on our digital products to our customers. Resolving issues and providing exceptional service, you’ll ensure we achieve optimal customer satisfaction and promotes customer loyalty. Your expertise will be invaluable when it comes to making sure patients have access to the best possible care.
Job Description
Essential Responsibilities:
61 Onboards new customers. Setup and create organization for new customers in Edison cloud, enroll the customer device into the customer organization, enable the product subscription for customers
61 Work with Service Field Engineer remotely to install and deploy the product hardware in customer sites, ensure the product is deployed and connected within standard hours
61 Respond to customer queries in a timely and accurate way, via phone, email or chat, ability to analyze product issues, perform root cause analysis and troubleshooting based on SLA
61 Coordinate with Engineering team to handover the analysis/report of
the issues raised by customers, track the issues resolution duration and corrective action
61 Educate customers on how to use our product and focus on features they need to learn and also on projects they aim to complete. Provide necessary product training for customers, ensure customers are aware of how to use our product and take advantage of everything all product offers
61 Promotes customer loyalty. Create customer loyalty and retain them. Keep track of customer product expiration dates and follow up with customers to renew their subscription.
61 Execute the digital product delivery, installation, maintenance and service repairs in customer sites
61 Support on new product release testing and verification
Qualifications and Experience:
61 5+ years customer IT support experience is required
61 5+ years of experience on Linux OS, familiar with Linux commands and scripting, strong troubleshooting and analytical skills
61 3+ years of experience on Windows system, familiar with Windows administration, strong troubleshooting and analytical skills
61 5+ years of experience on Network, familiar with network, routing, firewall and VPN, ability to troubleshoot networking issue
61 Strong communication skills and good customer service experience
61 Relevant Bachelor’s degree or experience commensurate with job expectations is required
61 Be willing to travel
Desirable skills
61 Excellent interpersonal skills with the ability to follow up the overall resolution of escalated customer case
61 Passion and ability to learn new things
61 Shows initiative and motivation

公司简介
       
        华信永益创建于享有中国硅谷美誉的北京中关村，公司凝聚了拥有理想与智慧的IT行业精英人才，专门从事应用软件开发、软件外包、信息系统集成、互联网技术与应用开发的高科技企业。我们致力于为各行业客户提供完美的解决方案，共同打造一家“懂得需求落地、力求完美体验”的公司。我们致力于追求客户利益***化、追求优质满意的服务、追求可持续发展的战略方针、追求以人为本的生存之道，致力于为我们的客户提供完美的解决方案和一流的IT服务。
华信永益公司高管团队来联想集团、中软集团和东软集团高级管理职位，拥有丰富的经营和管理经验，技术负责人曾任亚信、用友等公司的CTO，是美国PMI协会PMP会员、高级信息项目管理师，中国系统与软件过程改进协会主任专家会员，拥有着丰富的技术和项目管理经验。

公司愿景与价值观

愿景：成为一家国内公认的的IT服务行业领导公司，为我们的客户提供高价值的创新性和可持续性服务。
 
核心价值观：责任与持续创新。对社会、客户、伙伴、员工、投资人和员工负责，这也是华信永益存在的理由；持续创新就是勤于总结，善于学习，主动应对变化, 永远追求卓越，这是华信永益不断前进的动力。