北京招聘

Customer Interaction:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Load orders into the system accurately and efficiently.
Sales Activities and Support:
- Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
- Maintain efficiencies in corporate operational processes and procedures.
- Serve as a liaison among internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
- Process quotes and order preparation for specified customers
- Notify customers of related price changes.
Problem Resolution:
- Address and resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Ensure execution and manage demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, and shipping issues.
- Handle local expediting and assist global opportunities through local escalation.
- Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customers, and manage Planned Order management.
Documentation:
-Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
Feedback Collection:
-Gather and report customer feedback to help improve processes.
Team Collaboration:
- Work closely with other departments to ensure a seamless customer experience.
- Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.
- Act as a liaison between the sales team to perform root cause analysis and provide more complex problem-solving.
- Attend and lead customer shortage calls, set internal action plans, and communicate to appropriate account team members.
Process Improvement:
- Suggest and implement improvements to enhance the efficiency and quality of customer service operations.
- Coordinate resources and processing of customer quotations and manage e-- Compass engagements and bond requests.
Job Complexity
- Developed specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
- Completes work under moderate supervision.
- Likely to act as an informal resource for colleagues with less experience.
- Identifies key issues and patterns from partial/conflicting data.
- Takes a broad perspective to problems and spots new, less obvious solutions.

Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。


Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.