SDMA 海外专利流程管理
科知信思信息服务(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:计算机服务(系统、数据服务、维修)
职位信息
- 发布日期:2024-04-15
- 工作地点:北京
- 工作经验:5-7年
- 学历要求:本科
- 职位月薪:1.5-2万
- 职位类别:SDMA 海外专利流程管理
职位描述
Key responsibilities and accountabilities
Manage the overseas patent procedure in the full cycle including patent applications, validations, annuities and etc.
Present engagement model to new customers
Manage portfolios of key customers
Build strong and positive relationships with key customers at various levels
Gather and document information about key customer’s business and technical setup
Actively play a role in ensuring targets are reached
Ensure key customers inquiries are resolved quickly and are dealt with in professional manner complying to service level agreements (SLAs) including individual contracts
Identify any training/knowledge needs for customers and colleagues
Prepare and perform training of customers and colleagues
Providing customers documents such as forecasts, invoices etc. upon request
Follow up with clients and maintain regular contact
Supporting customers while transitioning from manual orders to using PAVIS Online or PAVIS Connect
Goals
High level customer orientation & client satisfaction
High quality of order processing
Improving internal processes
Advancing digitization
Knowledge, skills and abilities
Independent, reliable, detail-oriented and accurate
Solution oriented and structured
Committed, proactive and strong teamwork skills
Excellent communication skills on all levels
Proficient MS-Office user
Good organizational skills
Able to perform under pressure and deliver against timelines
Ability to work unsupervised for extended periods
High standard of written and spoken English
Deep knowledge of the IP industry
Manage the overseas patent procedure in the full cycle including patent applications, validations, annuities and etc.
Present engagement model to new customers
Manage portfolios of key customers
Build strong and positive relationships with key customers at various levels
Gather and document information about key customer’s business and technical setup
Actively play a role in ensuring targets are reached
Ensure key customers inquiries are resolved quickly and are dealt with in professional manner complying to service level agreements (SLAs) including individual contracts
Identify any training/knowledge needs for customers and colleagues
Prepare and perform training of customers and colleagues
Providing customers documents such as forecasts, invoices etc. upon request
Follow up with clients and maintain regular contact
Supporting customers while transitioning from manual orders to using PAVIS Online or PAVIS Connect
Goals
High level customer orientation & client satisfaction
High quality of order processing
Improving internal processes
Advancing digitization
Knowledge, skills and abilities
Independent, reliable, detail-oriented and accurate
Solution oriented and structured
Committed, proactive and strong teamwork skills
Excellent communication skills on all levels
Proficient MS-Office user
Good organizational skills
Able to perform under pressure and deliver against timelines
Ability to work unsupervised for extended periods
High standard of written and spoken English
Deep knowledge of the IP industry
公司介绍
Questel是全球领先的知识产权解决方案提供商,提供一系列用于检索、分析、发明管理和知识产权资产管理的专业数据库及综合软件产品。同时,Questel在整个知识产权生命周期内为其客户提供现有技术检索、专利撰写、国际专利申请及翻译服务,也协助客户进行许可谈判或知识产权诉讼。当以上解决方案与我们的知识产权成本管理解决方案结合使用时,您在整个申请过程中可平均节省30-60%的支出。Questel成立于1978年,已为全球30个国家超过8000位客户和一百万位用户提供真正的一站式知识产权服务。公司网站:***************,地址:浦东新区福山路388号越秀大厦1502室.联系方式:*****@questel.com
Questel is a worldwide leading provider of intellectual property solutions. We offer a collection of unique databases and a comprehensive software suite for searching, analyzing and managing inventions and IP assets. Questel supports its clients throughout the IP lifecycle offering prior-art searches, patent drafting, international filing, translations, and support during licensing negotiations and litigation. These solutions, when combined with our IP cost management solution, delivers clients an average savings of 30-60% across their entire prosecution process. Established in 1978, Questel provides a true one-stop IP shop to more than 8,000 clients and 1M users across 30 countries.
Our website: ***************, address: room 1502, yuexiu building, no.388 fushan road, pudong new area.Email:*****@questel.com
Questel is a worldwide leading provider of intellectual property solutions. We offer a collection of unique databases and a comprehensive software suite for searching, analyzing and managing inventions and IP assets. Questel supports its clients throughout the IP lifecycle offering prior-art searches, patent drafting, international filing, translations, and support during licensing negotiations and litigation. These solutions, when combined with our IP cost management solution, delivers clients an average savings of 30-60% across their entire prosecution process. Established in 1978, Questel provides a true one-stop IP shop to more than 8,000 clients and 1M users across 30 countries.
Our website: ***************, address: room 1502, yuexiu building, no.388 fushan road, pudong new area.Email:*****@questel.com
联系方式
- Email:rhou@questel.com
- 公司地址:浦东新区福山路388号越秀大厦 (邮编:200122)