北京招聘

Job Purpose
To lead and drive CSSC Front Line team to provide world class customer service through various Customer channels and performing according to established governance structure and processed targets.
To coach and lead front team members to grow to best team in daily practice, share best practice and work with customer-oriented mindset and good collaboration with 2nd Line, Backoffice, PACE and support function.
Key Accountabilities / Responsibilities
? Lead and drive CSSC Front Line team to provide world class customer service through various Customer channels. Make sure the front line to provide timely and effective quotations, technical advice related support to Customers.
? May provide training and development of Grundfos products and services to both internal and external customers. Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
? Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.
? Identify possibility of process improvement & optimization. Participate in cross-function tasks and projects as defined by leadership.
Required Minimum Qualifications
? Bachelor’s Degree.
? Minimum 5 years’ working experience with minimum 3 years of leadership role in customer sales & support.
? Good team management and leadership skills.
? Advanced knowledge of Customer Service, relevant administrative experience, organizational skills and accountability with the Customer.
? Excellent coach skills to grow team and individuals.
? Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
? Demonstrate practical working knowledge of customer service software, databases, and SAP CRM/SD/MM.
? Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
? Excellent written and spoken English.

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.