北京招聘

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

Cochlear Medical Device (Chengdu) Co., Limited is a wholly-owned subsidiary of Cochlear Co., Ltd. in China. It was established in Tianfu New Area, Chengdu, Sichuan Province in September 2017. As Cochlear's only manufacturing site in China, it mainly produces cochlear implants and sound processors, providing professional assistance to the hearing impaired in China and other markets

We are currently seeking expressions of interest for P&C advisors based in Chengdu or Beijing, China.

Position Overview / Purpose:
Our Global P&C Service & Experience Team plays a critical role in delivering a positive employee experience and enabling Cochlear’s culture and business priorities. Service & Experience is the first point of contact for all P&C enquires that relate to employee lifecycle processes, programs and policies. The People & Culture Advisor is responsible for providing a high quality, efficient and consistent P&C service to employees and people managers in Cochlear

Accountabilities:
Accountability 1: Respond to Workday Help cases in line with agreed standards and service levels whilst continuing to build self-service capability in our employees and people managers.
-Triage enquiries based on nature and complexity with the support of the team and established guidelines
-Interpret policies, processes and guidelines to provide timely advice and guidance to employees and managers on all matters relating to employee lifecycle processes, programs and policies.
-Escalate enquiries outside of documented policies, procedures and guidelines to Business Partners or subject matter experts.
-Ensure enquiries are actioned, resolved and tracked in accordance with documented processes
-Proactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact into P&C.
-Proactively promote self-service solutions for employees and managers and build their capability
-Apply the Service and Experience customer service framworks and tools in all interactions
Accountability 2: Provide accurate workforce administration across the full employee lifecycle
-Create all documents necessary related to the hiring, employee changes and terminations, this includes the creation of offer letters, contract agreements, reference letters or confirmation letters.
-Ensure automated documents in the system are correctly filled and created. --Administer employee benefits that are related to employment terms, conditions and pay
-Support mobility logistics
Accountability 3: Payroll preparation, processing and coordination with external payroll providers and payroll governance owners /finance
-Ensure that all the data in the system is entered correctly and validated (either via self-service of the employees) or by own data entries.
-Ensure reports sent to the external payroll provider are accurate and cover all the changes with effect to the monthly pay are covert.
-Work closely with the payroll provider and finance to validate and ensure correct payment of the monthly pay, including Benefit payments, one-time payments and any deductions.
Accountability 4: Administration and Operations of People & Culture initiatives and programs across business groups in collaboration with Centres of Expertise and other People and Culture peers
-Support deployment of our people and culture initiatives, cyclical process and programs close collaboration with Centres of Expertise and People & Culture peers
-This will span across the employee lifecycle from planning to performing, developing and rewarding our people and will also span business units, functions and locations.
-Provide information and guidance to employees and managers as the first point of contact to support them with their understanding and accountability
Accountability 5: Identify, deliver and champion continuous improvement initiatives
-Identify opportunities for the People & Culture team to work more effectively and have greater impact in the business. Share these ideas and move them forward to implement.
-Champion and lead or support ongoing transformation of our practices to simple, consistent and global ways of working.
-Create and maintain team process and work instructions.
-Document and maintain team, employee and people manager relevant knowledge
-Use data to gain insight and inform where to best prioritise effort.
-Provide input to Business Partners and Centres of Expertise on how we can improve our processes, systems and service to employees and people managers.
-Own and deliver improvement initiatives with coaching and support from peer leaders in Service & Experience

Key Incumbent requirements:
1.Bachelor’s Degree in Human Resources, Business Administration, or equivalent
2. 1-3 years of experience in working in a shared service environment / HR admin , payroll coordination for China or systems role
3.Ability to deliver a high level of customer service – timely, accurate and professional
4. Ability to interpret policies, processes and work instruction documentation
5.Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday
6.Proficiency in the Microsoft Suite of products especially Excel
7.Display a high degree of accuracy and attention to detail when working with data
8.Demonstrate strong written and verbal English communication skills
9.Ability to prioritise and work to tight deadlines
10.Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate
11.Ability to work collaboratively within a team and with other stakeholders in a broader region and global surrounding

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

Cochlear Limited is the leading global expert in implantable hearing solutions. For more than 30 years Cochlear has helped over 450,000 people connect to the world of sound. With a global team of over 2,800 passionate experts, Cochlear is an organisation you can be proud to work for. Our people say making a difference in the lives of others is the number one reason they enjoy working at Cochlear.

With a range of solutions for different types of hearing loss, Cochlear maintains the industry’s largest investment in R&D. To improve our products and services we currently work in collaboration with over 100 research partners based in 20 countries.

Cochlear’s mission of “Hear now. And always” embodies our commitment to providing life-time support. To build a sustainable global business, we are continually strengthening our internal capability and infrastructure, through the development of our people, processes and systems. As we continue to launch new products and services, our employees experience growth, change and opportunity right across the business.

Joining the Cochlear team would see you collaborating with dedicated colleagues who share Cochlear’s core values of customer satisfaction, mutual respect, continuous improvement and innovation, performance and professionalism. Whatever career you chose at Cochlear, you will find the work interesting, challenging and rewarding.

Find career opportunities matched to your expertise: