北京招聘

Overview of the role:
Work with the CRM team at CACTUS on a range of interesting projects where you can apply your skills and learn new skills by working on real business projects in the retail context. The top 3 areas of focus in this role are as follows:
Customer Engagement: Plan and execute engagement strategies for our existing customers to increate repeat business.
Cross Service / Product Activation: Expanding the customer base by upselling and cross-selling other services / products.
Understand Customer Sentiments: Understand each customer’s needs, wishes, and purpose and inform them about the value Cactus can deliver to them.
Responsibilities
Planning and delivering online and offline customer engagement strategies to increase loyalty and retention rate among existing customers.
Managing the subscription program end to end from acquisition to renewal.
Defining the customer lifecycle and plan campaigns to engage customers at every stage.
Mapping customer journeys by analyzing touch points along a pipeline and maximizing business opportunities with this information.
Monitoring and maximizing customer lifetime value strategies ensuring maximum profitability.
Segmenting customer databases to effectively run marketing campaigns to generate business.
Knowing your competition and strategizing accordingly to increase the market share.
Work with internal teams to create and execute highly effective campaigns.
Create engagement strategies on various CRM channels like email, SMS, WeChat etc.
Work closely with creative designers and content marketing teams to create banners and other marketing collaterals.
Provide customer insights to our service, delivery and quality teams to improve customer experience or create new services.
Analyzing data to drive insights on what’s working and what’s not working.
Working on global projects with complete ownership and accountability.
Desired skills and qualifications:
Decent written and spoken English.
Bachelor’s or master’s degree, marketing degree is preferable.
Prior experience in Marketing / CRM / SCRM/ Customer Relations / Loyalty roles is a big plus.
Familiarity with MS Word, Excel, and Outlook. Any experience with WeChat account management is a bonus.
Experience with tech marketing agency will be a plus.
Very enthusiastic to learn and try out new marketing campaigns / techniques
Out of the box thinker to bring new perspectives to the business.
Willing to face and speak to customers; work under close supervision and deadline pressure; Enthusiastic about working in a diverse team.

意得辑 (Editage)是开科思（Cactus Communications）旗下的旗舰品牌，成立于2002年5月，旨在加速全球科学研究交流。作为全球知名的英文润色、学术论文发表支持服务及科研传播提供商，意得辑目前在英国、美国、中国、日本、韩国、新加坡、巴西和印度等地均设有办公室。我们为科研学者、高校、出版商和企业提供英文润色编辑、学术翻译和SCI/SSCI/EI期刊论文发表指导和科研传播服务。我们已经为来自全球192个国家的34余万名作者提供服务，润色完成超过106万份稿件。
我们的编辑团队由2000余名英语为母语的专业人员组成，覆盖超过1300个学科专业。编辑团队不仅有医生、工程师、博士、博士后、常春藤联盟毕业生及经验丰富的同行评审，还包括BELS (生命科学编辑委员会) 认证编辑。在全世界约900名BELS认证编辑中，127名与意得辑具有工作关系。
我们致力于追求卓越，采用严格的筛选流程和持续的高强度培训计划，我们采用全面质量保证及专门的质量评估和编校管理体系（通过ISMS认证）。

我们的愿景：
通过一流的能力和人才，在书面英文沟通方面实现全球领先地位。
提供各种一流质量的英文语言解决方案。
以完美的价值观为基础，营造知识驱动型环境， 提供个人和职业发展机会，从而赢得良好的公司声誉

我们的价值理念
正直 信任 卓越 创新 沟通 娱乐

全球办公室
中国上海/印度孟买/美国费城/韩国首尔/日本东京/新加坡/中国台湾