北京招聘

Position Description:
Global Service and Support focal point for Lenovo’s Enterprise Product Group covering Server hardware
- Disseminate information regarding Lenovo’s Server offerings and support strategy to regional Service teams
- Create Service & Support plans/procedures for handling Lenovo's Server products, enterprise software and relevant diagnostic tools. Areas include, but are not limited to;
Project Management of Server country expansion from a Service implementation perspective
Training plans and schedules
Internal and external communication plans for e-support
Diagnostic policies as it pertains to Service & Support
Warranty and SLA requirements
Knowledge management
- Represent issues and concerns of regional service teams regarding all server decisions including contract terms with ODM/OEM vendors and cost benefit/impact
- Manage overall launch readiness of server and enterprise software offerings for our regional service teams
- Post launch product analysis
Review of Lenovo and competition product serviceability
Review best design for service practice with ODMs -

Position Requirements:
Project management skill, HW service management skill- - Strong English Communication skills - Knowledge of global warranty, service and support operations (strong call center and field service focus)

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联想是一家成立于中国、业务遍及160个市场的全球化科技公司。全球约有5.4万名员工，年营业额超过3000亿人民币。联想聚焦全球化发展，树立了行业领先的多元企业文化和运营模式典范，服务全球超过10亿用户。作为值得信赖的全球科技企业领导者，联想助力客户，把握明日科技，变革今日世界。

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