北京招聘

Great that you're thinking about a career with BSI!


Are you looking for your next professional challenge? Is your goal to join a dynamic global industry leader that can boast nearly 120 years of excellence, growth and continuing innovation? Do you hold yourself to the highest standards? If yes, then we would love to hear from you.

About the role:
The Supply Chain Analyst is an entry level opening and an integral member of the Supply Chain Services Connect SCREEN Supplier operations team. Responsibilities will mostly revolve around addressing client requests via email and telephone as well as supporting the rest of the team with any managed account activities as required. The analyst will work to ensure clients’ experience within the system is successful and efficient by assisting with any questions they may have about the system or helping with troubleshooting system errors that may be reported. The analyst may be asked to provide system training, share best practices and recommendations, and assist with creating thought provoking presentations for clients as well as create and provide documentation about SCS product services. This job is about client satisfaction through responsive service and proficiency in using the software for programs such as CTPAT (and other Government Supply Chain Security Programs), Conflict Minerals (Dodd Frank), Corporate Social Responsibility, Business Continuity and other Supply Chain impacted programs. The analyst will build on trusted relationships and add value to SCS clients and their businesses by providing them with excellent service with every interaction.

Supply Chain Analyst Responsibilities:
？ The analyst is the face of BSI and the SCS team, considered a trusted extended team member to the client
？ Learns, understands and stays current with all functionality of the Connect SCREEN Supplier system to be able to assist with client inquiries
？ Responds timely to customer service questions over email and telephone, maintain the proper service level agreement response times and within appropriate KPI measurements
？ Resolves product or service problems by clarifying the customer's complaint; determining potential cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
？ Provide first level technical support to assigned clients in the identification and resolution of issues, problem solving and creativity for understanding the issue and what may be needed to address the clients’ needs; entering any technical issues/bugs into TFS for development to address.
？ Investigate and follow through on the resolution of issues for clients
？ Provide weekly status reports on client services activity that comes through the email and phone for management review and analysis
？ Creates reports for clients to measure trending analysis of account activities based upon client contract frequencies
？ Provide SCS team support as you assist with SCM projects, reporting and documentation updates

Education/Qualifications:
？ Associate degree, Bachelor’s degree preferred
？ Prior experience of working within a client supporting/customer service related role
？ Experience working in an software support/implementation/services environment is preferred, but not required


Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.


BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

BSI集团是全球领先的独立的业务服务机构，成立于1901年，并于1929年获得英国皇家特许，成为世界上多个国家标准机构。百多年来，我们一直秉承公正、创新、独立的企业精神，为全球客户提供基于标准的解决方案，并连续五年获得商业超级品牌荣誉。

BSI制定并颁布了商业标准，并以每年编撰3,100个标准的优势享誉全球。 同时，作为国际标准化组织（ISO）的创始成员之一，BSI创立了全球最值得信赖和得到广泛认可的ISO系列管理体系，如今BSI已成为标准的代名词。目前被广泛运用的ISO 9000、ISO 14000、ISO 27001及OHSAS 18000均是由BSI颁布制定的BS 5750、BS 7750、BS 7799和BS 8800标准转化而来。

目前，BSI在全球分支机构已达180多家，现拥有4600多位员工，业务遍及欧洲、中东、非洲、亚洲和美洲在内的193个国家。如今，已有50％的“全球财富500强”企业和84％的“金融时报指数100强”的企业选择BSI向其提供服务。

BSI 于1995年进入中国，协助中国政府培养了中国专业审核员并建立认证制度。BSI在中国成长迅速，目前已拥有300多位员工，总部设在北京，同时在全国10多个主要城市都设有办事处和联络处，为中国客户提供专业化、职业化和差异化的服务。



BSI Introduction

Since its foundation in 1901, BSI Group has grown into a leading global independent business services organization. It was incorporated by Royal Charter in 1929 and became the first national standards institution in the world. For more than a hundred years, BSI is dedicated to the provision of standard based solutions with integrity, innovation and independence, and BSI has been independently voted a UK Business Superbrand for continuous five years.

BSI constitutes and issues the first business standard, and is famous for constituting 3,100 standards per year worldwide. As the member of International Standards Organization (ISO), BSI establishes the most reliable and acceptable ISO series management systems. The ISO 9000 quality series were developed from British Standard BS 5750, first published in 1979 and is recognized as the world’s most successful standard; adopted by more than 950,000 organizations in 175 countries. Furthermore, the most widely accepted environmental management systems standard, ISO 14001, was derived from BS 5750 and has been implemented in 148 countries.

Today BSI has registered clients in 193 counties covering Europe, Middle East, Africa, Asia and the Americas,serving them through a network of over 180 established branches across the world with over 4600 staff. Nowadays, over 50% of Fortune 500 businesses and over 84% of FTSE 100 businesses use the services of BSI.

BSI’s first presence in China was in 1995. BSI currently employs approximately more than 300 employees in China and is headquartered in Beijing with a further 10 offices spread around the country, providing special, professional and differential services to China clients.