北京 [切换城市] 北京招聘

客户成功专员

励展博览集团

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:公关/市场推广/会展

职位信息

  • 发布日期:2022-06-29
  • 工作地点:北京-朝阳区
  • 工作经验:2年经验
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位月薪:6-8千
  • 职位类别:客服专员/助理

职位描述

Key responsibilities:

    

    

·       Ensure that all customer service needs of Chinese Exhibitors or Promoters or both are received, co-ordinated, carried out in a timely manner and tracked until completed.  This will involve building up strong and productive working relationships with RX teams: Operations, Finance, IT, Show Teams.

    

·       Manage the needs of Chinese Exhibitors and Promoters relating to, but not limited to, contracts, invoices, registration, invitation letters, booth allocation, marketing.

    

·       Develop strong and productive working relationships with stand construction companies, freight forwarders and all relevant service providers.   Ensure all requests for service from Chinese Exhibitors and Promoters are handled professionally, fairly and in a timely manner.

    

·       Manage China pavilions and independent Chinese participation during the build-up and show period to make sure Chinese Exhibitors receive good quality and efficient services

    

·       Ensure all Chinese participants strictly obey show rules and regulations

    

·       Support Chinese exhibitors in improving their exhibitor techniques.

    

·       Selling non-space products to improve Chinese exhibitors’ experience and ROI.

    

·       Record all customers’ details and request, history into CRM system.

    

·       Develop incremental business from existing business strategically.

    

·       Delivering effective sales support to Sales Managers, including pre-show sales and marketing, show sales, on-site operating and management, post-show review (post show feedbacks).

    

·       Assisting with potential promoters selecting, evaluating and nominating by nomination forms and questionnaire.  Ensuring contracts and SPA under process according to Sales Managers’ standard;

    

·       Collecting Monthly sales report from signed promoters each month and auditing properly. 

    

·       Commission report and invoice auditing and payment chasing.

    

·       Supporting Sales Managers on sales and marketing campaign. Including sales material preparation; ET; visiting competitive shows, joining in road shows and write report after it.

    

·       SFDC supporting, such as ISG sale updating, child campaign set up (when necessary), documents uploading to parent campaign (SPA, Form B/C when is applicable, Monthly sales report, contract or booking forms, invoices, payment receipt of each agent, important communication with show team and agents); leads or name card data uploading.

    

·       Assisting to handle necessary issues including phone answering when Sales Managers on business trip or out of office.

    

·       Assisting Sales Managers with meetings set up, preparation, meeting minutes etc.

    

    

    

    

Ideal candidate profile:

    

    

-       Interpersonal skills and the ability to build relationships and gain trust

    

-       Good communication and presentation skills

    

-       Team spirit

    

-       Organized and disciplined

    

-       Able to self manage and use initiative

    

-       Loves challenges

    

-       Able to manage pressure and deal with multi tasks under pressure

    

-       Reliable, High level of responsibility and maturity

    

-       Resilient and displaying perseverance

    

-       Proficient in Mandarin & English

    

-       Experience in an international environment and dealing with Chinese business people is preferred




职能类别:客服专员/助理

关键字:销售助理

公司介绍

关于RX

RX(励展)旨在为个人、行业社群和组织建立业务。我们将数据和数字产品相结合,帮助客户在我们主办的跨越43个行业、22个国家的400多场展会活动中了解市场信息、寻源产品和完成交易,从而提升面对面活动的影响力。
RX满怀热情对社会产生积极影响,并充分致力于为所有员工创造一个包容的工作环境。RX是RELX(励讯集团)的一部分,RELX是一家为专业和商业客户提供基于信息的分析和决策工具的全球供应商。

关于RXGC

RXGC(励展大中华区)历经40 年的快速发展,在国内拥有多家成员公司、合资企业和约500名员工, 每年举办约70场展会,吸引来自中国和全球的3万余家展商和上百万名专业观众参与,服务12 个专业领域并聚焦7个行业:汽车制造;电子制造;智能制造; 礼品与零售;医疗与健康;印刷包装;餐饮与娱乐。自2020年,RXGC还推出了在线展会、混合模式展会及在线会议,突破时空疆界,在全年为行业社群提供产品展示、连接建立、洞见分享及知识学习的服务。


 

关于RELX

RELX(励讯集团)是一家为专业和商业客户提供基于信息的分析和决策工具的全球供应商。RELX的客户遍布全球180多个国家,在全球约40个国家设有办事处,拥有超过33,000名员工,其中近一半在北美。励讯集团母公司RELX PLC 的股票在伦敦、阿姆斯特丹和纽约证券交易所交易,使用以下交易代码:伦敦: REL; 阿姆斯特丹: REN; 纽约: RELX。市值约为330亿英镑、390亿欧元、470亿美元。



了解更多励展信息:

公司LinkedIn账户名:Reed Exhibitions Greater China
公司微信公众号: 励展博览集团
公司招聘公众号:励展博览集团微招聘

联系方式

  • Email:Linda.gao@reedexpo.com.cn
  • 公司地址:上海市静安区裕通路100号宝矿洲际商务中心42楼