北京招聘

Job Description

Strategy

？ Monitor the EV charging industry trends and calibrate participation strategy in the EV charging eco-system.

？ Develop / upgrade operations models & procedures with best practices from shareholders and market.

？ Explore new business model to add value to current and future network.

Marketing

？ Manage service quality through the customer journey including the EV charging platform and charging sites, to deliver industry leading online and onsite customer experience.

？ Develop and maintain good relationship with B2B customers.

？ Work with One CRM platform of MS China to manage the lifecycle value of customers and to embark sales across BUs.

？ Pricing management on charging service fee and potentially convenience goods, to ensure well balance between near-term revenue and long-term value.

？ Conduct marketing promotions to attract new customers and increase customer share of wallet.

Operations

？ Define annual KPIs, incl. annual electricity volume/service fee, Capex/Opex, cash etc., get endorsement and responsible for delivery.

？ Achievement of the highest possible Operational Standards in line with accepted international standards:

o Customer care – Customer centric thinking and prompt response to customers (enquiries, suggestions, and complaints)

o Site management – Policy compliance, housekeeping, maintenance (e.g.: VI and parking spot occupied by ICE car etc.)

？ Manage the network in the safest possible way with due consideration for the well-being of our customers, employees, and the environment.

？ Annual budgeting and control over the marketing and operation expenditures.

？ Coordination of shareholders, local government/authorities, landlords, and other stakeholders per business needs.

Candidate Profile

？ Bachelor degree with MBA preferred

？ Minimum 5 years team leader experience, retail or new mobility experience is a plus

？ Strategic thinker with a proven track record of operations, sales and marketing, business development, or other commercial experience through innovative application of resources

？ Good knowledge of the Chinese environment and language

？ Fluent written and oral English

？ Strong leadership, coaching and motivation skills with an ability to develop and enhance the performance of teams.

？ Driven, motivated individual with desire to succeed

？ Visible leadership of the HSE agenda

道达尔是全球第四大国际石油天然气公司，并通过子公司SunPower在全球太阳能市场居领先地位。我们在130多个国家开展业务，涵盖石油天然气的勘探与生产、炼油、石化以及燃油、润滑油的销售。我们的愿景是成为负责任的大型能源企业。我们的近10万名员工致力于向全球客户提供更安全、更清洁、更高效和更创新的能源产品，造福尽可能多的人。
 
作为***家进入中国海上油气勘探和参与中国炼油业务的国际石油公司，道达尔目前在中国拥有近5,000名本土员工，积极参与中国能源行业全产业链环节——从上游到下游与化工，与中国合作伙伴们分享经验、技术和专业知识，建立双赢互利的合作关系，共同发展国内外能源业务。