北京招聘

The Role's Purpose
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to deliver service excellence, ensuring full compliance with company and regulatory requirements and safety and operational standards.


Key responsibilities

Revenue Generation
-Implement the Cargo Business Plan in full alignment with local cargo strategies and specified Key Performance Indicators
-Assist the Cargo Supervisor to conduct regular reviews of revenue performance and to take actions where revenue is behind budget
-Provide active management of capacity to maximise flight revenue

Coordination with Operations
-Ensure that accurate booking lists for the Cargo Terminal Operator are prepared in in timely manner to execute flight planning and pallet build up plans

Customer Service
-Answer customers’ enquiries, process customers’ off-line booking and e-booking in a timely and professional manner
-Maintain the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
-Provide superb sales and customer services in all customer touch points so as to drive premium selling rates and regular business
-Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement
-Support to implement programmes on e-initiatives to drive penetration of e-Bookings, e-AWB, e-freighter shipment and other Agent Self-Service functions

Financial Risk Management (if applicable)
-Manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable

Partnerships and External Liaisons
-Actively assist the Area Manager / Cargo Supervisor to establish and manage relationships with shippers, key industry and trade partners and associations so that Company interests are well represented
-Ensure that recognition is conferred on, and that loyalty is earned from our highest value customers, including Cargo Clan Elite members

Service Delivery and Excellence
-Assist to implement the Cargo Servicing Plan, including supervision of customer service, the operation of the handling agents, and report performance and status both qualitatively and quantitatively
-Drive operational excellence with contracted vendors by managing Key Performance Indicators and service levels
-Ensure compliance and conformance to established regulatory, corporate and departmental policies and procedures and requirements
-Perform regular quality checks, as required, and completion of proper paperwork, providing feedback to respective stakeholders and work to resolve any problem areas identified
-Support the execution of cargo service delivery strategy as established by Head Office and Regional Management
-Liaise closely with all stakeholders to ensure proper communication is maintained and focus areas are aligned
-Ensure that new customers receive assistance and coordination as required to safeguard smooth cargo movements
-Implement the operations plans to optimise booking for space and weight utilisation with cargo sales and service agents, the handling agents and key customers
-Assist to develop local service and standards to streamline cargo procedures to support core and specialised products
-Liaise with various airport authorities, local and government agencies as required
-Assist or participate local Emergency and Accident activities as directed
-Conduct regular meetings with service vendors to review performance and provide education on updated policies
-Help the Cargo Supervisor to ensure that communication of Cathay cargo notices to all employees and suppliers is disseminated and understood
-Perform regular quality checks, as required, and completion of proper paperwork, providing feedback to respective stakeholders and work to resolve any problem areas identified
-Serve as the port designated trainer as required and recommend training programmes
-Control and manage the Unit Load Device inventory level to meet the demand during seasonal peaks for both passenger and freighter services
-Any other reasonable task as requested

E&A
-Emergency and Accident and Crisis Response responsibilities as required

Qualifications / Experience
Academic qualifications
-College degree or above
-A qualification in Cargo or logistics in an advantage

Knowledge, skills, training and experience
-Minimum 2 years’ experience in cargo industry would be an added advantage
-Prior customer service experience with demonstrable customer service orientation
-Excellent communication skills
-Highly attentive to detail
-Working knowledge in MS Word, Excel and PowerPoint
-Good analytical, problem solving and planning skills
-Ability to work independently
-Knowledge of CHAMP CargoSpot systems is an advantage
-Adapts to change easily
-A valid Driver's License and clearance to operate a company vehicle


声明：
国泰航空为每位应聘者提供平等应聘的机会。应聘者提供的个人数据将严格按照政策使用，并仅用于招聘目的。
如八周内未收到进一步安排可视为应聘不成功。所有相关信息将被存档至多二十四个月。如有需求可联系我们的数据保护人员提供个人信息收集声明的副本。

注意:
1.所有中国大陆职位的劳动合同遵循当地条款。
2.应聘者须持有中国身份证。
3.一旦确认录用，将安排与当地 FASCO或 FESCO签订劳动合同，及由其负责档案保管。

关于国泰
国泰航空集团于一九四六年植根香港，以香港为基地，以约二百三十架飞机的机队提供定期往来亚洲、北美洲、澳洲、欧洲和非洲等超过二百个目的地的客运及货运服务。国泰航空为太古集团成员，于香港联合交易所上市。国泰亦是环球航空联盟“寰宇一家”的创办成员。

国泰航空集团旗下包括三家航空公司：国泰航空、香港快运航空及华民航空。

自成立七十余载，国泰航空已成为屡获殊荣、享誉全球的知名品牌。我们步履不停，不断求进。我们勇于挑战自我，始终充分把握一切发展机遇，志在飞跃。为持续强化品牌实力，我们已完成创立至今最激动人心的企业转型。国泰航空的发展日新月异，我们期待面向社会诚纳英才！

我们的理念
积极求进
国泰航空位于充满活力的亚太区，我们从中得到启发，以化繁为简的方式向顾客传达与时俱进及具有前瞻性的理念，同时善用崭新科技，为顾客缔造轻松愉悦的旅程。

设想周到
我们尊重和关心每一个人。不论顾客来自哪里，去往何方，我们都将心比心，用心服务每一位顾客，助力他们的人生旅途。

尽心尽力
我们以积极进取的态度和坚毅不屈的决心，为顾客排忧解难，激发对国泰航空的信心和信任。