Omnichannel Manager
芬廸（上海）商业有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：奢侈品/收藏品/工艺品/珠宝
职位信息
- 发布日期：2022-06-26
- 工作地点：上海-静安区
- 工作经验：3-4年经验
- 学历要求：本科
- 职位月薪：3-4万
- 职位类别：电商产品经理
职位描述
Job Summary/Purposes
Develop and implement omnichannel strategy for GC market, design and deliver omnichannel solutions roadmap, in charge for the implementation of FENDI GC omnichannel projects, with the objective to maximize business opportunities and provide the best experience to customers, in compliance with brand standards and company policies. To deliver omni channel solutions and capabilities and ensure smooth transition from project implementation to operation support on an ongoing basis.
Main Responsibility
- Build up omnichannel strategy and implementation plan in parternship with Retail, Merchandising, CRM and Customer Serivce team to promote the O2O mindset and optimise the O2O operation (ONE stock, etc)
- Lead and strategic planning China omnichannel digital solutions design and development, based on global project pipeline and local roadmap, including omnichannel commerce solution (covering website, wechat mini-program, 3rd party platform), wecom, BOFH, NPS, tracking and call center solution, work with internal and external partners, per strategic brand image and optimal omni customer experience.
- Manage Customer Service team, customer service solution design and optimization, daily operation and monitor team performance.O18
- Work together with CRM team for omnichannel client engagement planning and execution to drive omnichannel sales, liaise with local and global teams (CRM, Retail, IT etc…)
- Work closely with tech delivery team and 3rd parties following agile approach to ensure that features and releases are proceeding according to schedule and meeting omni-functional specifications.
- Responsible for omni-channel performance review, analysis and continuous optimisation
STANDARD LEVEL OF COMPETENCIES
1. Experience :At least 5-7 years of releated working experience in Luxury / Fashion industry.
Onhand omnichannel project/solution management experience. Commercial and retail driven mindset
2. Education :Bachelor's or advanced degree holder in IT, EC or related disciplines
3. Skills :
- Project experience in Ecom/ wecom/call center/CRM/Omni-channel related domains is MUST
- Strong logic thinking, great attention to details and strong customer-centric mindset
- Project management and Reporting tools’ knowledge
- Passion to drive delivery
- Strong communication and teamwork
- Proficient in Microsoft office Excel, PowerPoint and E-Commerce IT tools
- Excellent command in written and spoken English
Develop and implement omnichannel strategy for GC market, design and deliver omnichannel solutions roadmap, in charge for the implementation of FENDI GC omnichannel projects, with the objective to maximize business opportunities and provide the best experience to customers, in compliance with brand standards and company policies. To deliver omni channel solutions and capabilities and ensure smooth transition from project implementation to operation support on an ongoing basis.
Main Responsibility
- Build up omnichannel strategy and implementation plan in parternship with Retail, Merchandising, CRM and Customer Serivce team to promote the O2O mindset and optimise the O2O operation (ONE stock, etc)
- Lead and strategic planning China omnichannel digital solutions design and development, based on global project pipeline and local roadmap, including omnichannel commerce solution (covering website, wechat mini-program, 3rd party platform), wecom, BOFH, NPS, tracking and call center solution, work with internal and external partners, per strategic brand image and optimal omni customer experience.
- Manage Customer Service team, customer service solution design and optimization, daily operation and monitor team performance.O18
- Work together with CRM team for omnichannel client engagement planning and execution to drive omnichannel sales, liaise with local and global teams (CRM, Retail, IT etc…)
- Work closely with tech delivery team and 3rd parties following agile approach to ensure that features and releases are proceeding according to schedule and meeting omni-functional specifications.
- Responsible for omni-channel performance review, analysis and continuous optimisation
STANDARD LEVEL OF COMPETENCIES
1. Experience :At least 5-7 years of releated working experience in Luxury / Fashion industry.
Onhand omnichannel project/solution management experience. Commercial and retail driven mindset
2. Education :Bachelor's or advanced degree holder in IT, EC or related disciplines
3. Skills :
- Project experience in Ecom/ wecom/call center/CRM/Omni-channel related domains is MUST
- Strong logic thinking, great attention to details and strong customer-centric mindset
- Project management and Reporting tools’ knowledge
- Passion to drive delivery
- Strong communication and teamwork
- Proficient in Microsoft office Excel, PowerPoint and E-Commerce IT tools
- Excellent command in written and spoken English
职能类别：电商产品经理
公司介绍
1925年，在罗马via delPlebiscito，一对年轻夫妇Edoardo及Adele Fendi，开设了一间附设皮裘工作坊的小型手袋商店。随着生意的不断壮大，四十年后，FENDI家族的二代五姐妹，延揽Karl Lagerfeld成为品牌女装及皮裘设计师。承袭品牌精神，FENDI第三代传人Silvia Venturini Fendi于1994年加入FENDI，担任皮货配饰创意主管，并重新推出由Adele Fendi所创的全手工Selleria系列。继承了家族设计创意血液，1997年，Silvia Fendi设计推出了经典Baguette系列手袋。创意灵感源源不断的她，并于2009年和2012年相继推出，Peekaboo和2Jours系列手袋。
随着在中国区业务的快速发展，现公司招募愿加入奢侈品行业发展的优秀人才，诚聘职位如所述。有兴趣者请通过前程无忧系统投递简历。
随着在中国区业务的快速发展，现公司招募愿加入奢侈品行业发展的优秀人才，诚聘职位如所述。有兴趣者请通过前程无忧系统投递简历。
联系方式
- 公司地址：深圳湾万象城