北京招聘

POSITION SUMMARY

· The primary responsibility of the Manager Air & Ocean Freight Processes & Training is ensuring standardization and optimizing of processes and management of training materials, plans and delivery of training ensuring end user comprehension across Asia Pacific, India sub-continent and South Africa.

· Supporting the operational transformation to CargoWise One and ongoing continuous improvements. · Provide 2nd level support through the Super Users and directly to front line employees & managers

· Identify process, systems, and people continuous improvement opportunities

· Implementing the CargoWise One system application across countries aligning processes to global standards, support UAT testing, training superusers on processes and system and supporting successful deployment.

· Subject matter expert in CargoWise One and global processes as part of roll out of new IT solutions and/or IT enhancements into the branches.

· Works with countries and branches to identify, prioritize, drive training and continuous improvement in our people through process optimization, automation, digitalization, systems developments, and ensure compliance to the standards by users.

· Define best practice and promote consistency across region, collaborate with overseas to ensure processes and systems improvements with focus on end-to-end efficiencies

· Manage change through the application of change management tools in collaboration with the global engineering and operational excellence teams

· Aligns with the Quality & Compliance team ensuring sustainability and continuous improvement.

· The role reports to the Senior Manager Engineering & Operational Excellence AMEA

PRINCIPLE DUTIES, AND RESPONSIBILITIES

· Provide assistance to CargoWise related requests such as performing system testing, develop and prepare test plans and data, and provide on-site user support during implementation

· Training new and existing (super-) users on any new aspects or systems use and managing training schedule and resourcing for deployment training delivery

· Create Training Metrics Dashboards to assess employees' performance, skills and productivity and prepare written evaluations with recommendations for improvement and drive successful execution of agreed improvements

· Develop superuser community through learning and development and providing a system for feedback from users to designated Super Users to the Regional Systems & Process team to be able to drive improvement

· Collaborate with the global systems & processes and training team to build and continuously improve our Global Operations learning and development program.

· Establish methods and tools for regularly assessing skill gaps and collaborate with country and branch leaders on a regular basis to understand training needs on up-skilling and cross-skilling and set actions for improvement.

· Apply Project & Change Management to ensure controlled and structured Systems & Process implementations in Operations

· Manage the delivery and deployment of functional, regulatory, system and service-learning modules / programmes for international freight forwarding operations.

· Performs business process workshops across the region with country stakeholders to support continuous improvement and support deployment of systems & processes across Air and Ocean Freight, Rail and Road Transport, Brokerage

· Testing and developing process for new functionality to be used in the system.

· Documenting standard operating procedures and local country training material

· Performs on site operational compliance audits and communicates audit results including recommended corrective actions to local, regional and global stakeholders.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

· Bachelor’s degree or equivalent

· Minimal 5 years’ experience in Freight Forwarding, strong preference to Air Freight experience

· Excellent knowledge of Freight Forwarding operations and process across ocean and air freight, and road and rail transportation, brokerage, and value-added services desirable.

· Excellent CargoWise One application functionality knowledge (CargoWise Professional certified preferred)

· Minimal 2 experience & expertise in training employees & managers in CargoWise One

· Excellent facilitation, presentation and training, coaching, mentoring and assessment skills

· Ability to work across cultures and global team

· Good knowledge MS-Office solutions: Excel, PowerPoint

· Experience on MS Visio and/or other process mapping tools is a plus

· Good understanding of Business Process Improvement techniques such as Six Sigma, DMAIC and/or other concept and working knowledge in project management

· Good data analytical and problem-solving skills, process thinking

· Strong Organizational skills – Ability to effectively handle multiple tasks simultaneously, prioritize, and execute on assigned deliverables.

· Facilitation skills - emphasis on coordinating relationships with internal functions/groups; ability to solve issues by coordinating across cross-functional areas.

· Able to work with in a matrix reporting environment, build and maintain strong relationships with peers, stakeholders and management who will largely be based remotely.

· Ability to work under time pressures.

· International experience and previous exposure to other cultures would be highly desirable.

· Demonstrable track record of innovation and challenging the status quo.

· Good knowledge in English and Chinese languages (verbal/written).

It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

We are looking for high caliber professional to join our new division specializing in international freight forwarding.