北京招聘

职责描述：
1. 提供客户技术支持工作，半导体设备安装，系统升级，问题处理，故障处理等;
2. 公司内部技术支持，装机基础分析;
3. 提供内部，外部客户技术培训;
4. 承担公司安排的其它工作。

任职要求：
1. 专业-自动化/机电一体化/电子工程/电气工程及其自动化/机械制造及其自动化/精密仪器光学/等专业;
2. 较强的责任心、团队合作以及快速学习的能力；
3. 良好的英语听说读写能力；
4. 三年以上半导体行业相关工作经验
5. 可以接受80%以上出差

iCE（Over 80% travel, every time the period is like 2-3 months）

Job Description

Key Responsibilities:

1. Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.

2. Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.

3. Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.

4. Can perform most retrofits on equipment. Assists in process issues.

5. Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

6. Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.

7. Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.

8. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

? Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

Business Expertise

? Uses knowledge of how the team integrates with others to accomplish the team objectives

? Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

Leadership

? Provides informal guidance and support to more junior team members

Problem Solving

? Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

Impact

? Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

Interpersonal Skills

? Explains technical information within the team

Qualifications

Education: Bachelor's Degree

Languages: English

Years of Experience:4 - 7 Years

Travel: Yes, 80% of the Time

应用材料公司是材料工程解决方案的领导者，全球几乎每一个新生产的芯片和先进显示器的背后都有应用材料公司的身影。凭借在规模生产的条件下可以在原子级层面改变材料的技术，我们助力客户实现可能。应用材料公司坚信，我们的创新必能驱动先进科技成就未来。

应用材料公司在中国有着30多年坚实的发展历史，业务遍及全国。1984年，应用材料公司在北京设立了中国客户服务支持中心，成为***家进入中国的外资芯片制造设备公司。通过为中国的高科技制造业提供长期支持，应用材料公司在中国已经成为半导体和显示产业制造设备与服务领域的***供应商之一。在设备销售业务之外，应用材料公司还建立了一支经过良好培训、经验丰富的服务团队，为亚太地区不断增长的客户提供大力支持。