北京招聘

Responsibilities:
1. Lead operation team to deliver key activities, achieve KPI , own both the P&L forecast and performance against the organizations financial commitments.
2.Develop and manage the performance of a big size team;
3. Develop strategic plans to add value to both 800 and its partners.
4. Become the liaison between 800 and the clients.
5. Closely communicate with clients and understand business need, judge it and bring back to internal team in timely matter for discussion, then revert the result to clients.
6. Work closely with internal team to understand the KPI and figure out the potential operational/financial risk and suggest on how to improve performance.
7. Issue and forecast GM report.
8. Lead WBR/MBR/QBR/YBR with client.
9. Organize the meeting internally and externally, attend the meeting requested by clients.

Requirements：
1. Proven performance track record within his/her current role.
2. Clear understanding of attrition and employee engagement.
3. Capability of providing consultative type services to partnerships. Examples include: (cost reductions, revenue generation, churn improvement, customer advocacy, etc)
4. Understanding of contact center industry standards, and common methodologies (KPIs, data reporting, training, etc).
5. Good Clients service mindset.
6. Excellent communication skill with employees to motivate their productivity.
7. Data sensitive and good data analysis skill.

       800 TeleServices（飞翱集团）是一家以人为本，充满活力，工作环境活泼并采用透明化的方式来管理的一家外资企业。我们为员工在全方位的培训方面投放持续不断的资源，包括在职培训和专业机构的外训。除了良好的福利，对于工作表现出色的员工，我们还提供无限的职业发展机会！我们愿与员工共创未来。
    广州华泛信息服务有限公司隶属于成立于1997年的800 TeleServices，是专为世界500强企业及国内各行业领先企业提供外包呼叫中心和电子商务解决方案的先驱者。我们是一家在上海，昆山花桥，香港，台湾拥有独立运营中心的外包服务公司，并将服务推广到整个北亚区。现在，我们拥有和管理着近2000名优秀的员工。目前我们的服务语言包括不仅包括普通话、粤语、闽南语，还有英语，日语，韩语和维吾尔语等。通过提供一流的呼叫中心及电子商务解决方案，我们已经在众多行业中成功实施了超过500个项目。我们解决方案的精髓正是通过电话、传真、互联网（电子邮件、在线聊天）和面对面交流等多渠道联络所实现的新技术，为客户提供个性化和一站式的顾客服务。我们在日本、印度、澳大利亚和马来西亚都有长期合作的商业伙伴，这使飞翱集团也能够为南亚及中东地区提供离岸呼叫中心服务。