IT Problem Coordinator
阿斯利康投资（中国）有限公司
- 公司规模：10000人以上
- 公司性质：外资（欧美）
- 公司行业：制药/生物工程
职位信息
- 发布日期：2022-06-27
- 工作地点：上海-浦东新区
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：2.5-3万
- 职位类别：技术支持/维护工程师
职位描述
IT PROBLEM COORDINATOR
Shanghai, China
ABOUT ASTRAZENECA
AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s serious disease.
At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.
ABOUT OUR IT TEAM
Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.
It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.
ABOUT THE ROLE?
The Problem Coordinator will support all problem management activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements, and new and improved services are developed and implemented without risk to business functions.
You will work to minimise the adverse impact of Incidents and Problems on the business, and to prevent recurrence of Incidents. To achieve this goal, Problem Management seeks to identify the root cause of incidents and initiate actions to improve or correct the situation. The Problem Management process has both reactive and proactive aspects. The reactive aspect is concerned with solving Problems in response to one or more Incidents. Proactive Problem Management is concerned with identifying and solving the underlying causes of Incidents before they have detrimental service impact.
The Problem Coordinator is to work as part of a global team focused on AZ IT service continuity ensuring that service is delivered in accordance with business requirements and expectations. Where new and improved services are developed and implemented the Problem Team should be on alert to any immediate issues or hypercare recognitions to ensure mitigation early in service life. The role will work closely with the Regional MIM & Monitoring team to be proactively involved at the start of high priority incidents or alerts to gain information in the moment to support the RCA and preventative activities. They will be an advocate and ambassador for the Problem Management process across IT and the business. They will contribute to the performance measurement of problem management activities and actively contribute to improvement opportunities or ideas to enhance delivery of value to the business.
ESSENTIAL SKILLS & EXPERIENCE REQUIRED?
The role holder should have a broad understanding of IT Service Management process best practices
A self-starter with high levels of drive, energy, resilience and a desire for professional excellence
Proven capability for assessment of complex business issues and successful delivery of measured improvement initiatives
Strong analytical skills and experience of related toolsets, with the ability to present clear information related to Incident, Problem and Service Management issues based on analysis and extraction of performance data from multiple sources
Ability to form effective partnerships with internal and external stakeholders and to gain commitment to deliver against targets. Ability to influence stakeholders at multiple levels and clearly communicate requirements
Ability to make decisions in pressure situations at a management level
An ability to work effectively in a matrix organization
Ability to collaborate across different technologies
Application of policies, procedures and guidelines and providing expertise to business group
Experience of risk management and assessment
Shanghai, China
ABOUT ASTRAZENECA
AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s serious disease.
At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.
ABOUT OUR IT TEAM
Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.
It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.
ABOUT THE ROLE?
The Problem Coordinator will support all problem management activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements, and new and improved services are developed and implemented without risk to business functions.
You will work to minimise the adverse impact of Incidents and Problems on the business, and to prevent recurrence of Incidents. To achieve this goal, Problem Management seeks to identify the root cause of incidents and initiate actions to improve or correct the situation. The Problem Management process has both reactive and proactive aspects. The reactive aspect is concerned with solving Problems in response to one or more Incidents. Proactive Problem Management is concerned with identifying and solving the underlying causes of Incidents before they have detrimental service impact.
The Problem Coordinator is to work as part of a global team focused on AZ IT service continuity ensuring that service is delivered in accordance with business requirements and expectations. Where new and improved services are developed and implemented the Problem Team should be on alert to any immediate issues or hypercare recognitions to ensure mitigation early in service life. The role will work closely with the Regional MIM & Monitoring team to be proactively involved at the start of high priority incidents or alerts to gain information in the moment to support the RCA and preventative activities. They will be an advocate and ambassador for the Problem Management process across IT and the business. They will contribute to the performance measurement of problem management activities and actively contribute to improvement opportunities or ideas to enhance delivery of value to the business.
ESSENTIAL SKILLS & EXPERIENCE REQUIRED?
The role holder should have a broad understanding of IT Service Management process best practices
A self-starter with high levels of drive, energy, resilience and a desire for professional excellence
Proven capability for assessment of complex business issues and successful delivery of measured improvement initiatives
Strong analytical skills and experience of related toolsets, with the ability to present clear information related to Incident, Problem and Service Management issues based on analysis and extraction of performance data from multiple sources
Ability to form effective partnerships with internal and external stakeholders and to gain commitment to deliver against targets. Ability to influence stakeholders at multiple levels and clearly communicate requirements
Ability to make decisions in pressure situations at a management level
An ability to work effectively in a matrix organization
Ability to collaborate across different technologies
Application of policies, procedures and guidelines and providing expertise to business group
Experience of risk management and assessment
职能类别：技术支持/维护工程师
公司介绍
阿斯利康是一家以创新为驱动的全球综合型生物制药企业，不但拥有一支业内领先的庞大研发团队，更注重合作，先后有数位诺贝尔奖获得者曾和阿斯利康一起为创新药物产品的研发贡献力量。阿斯利康致力于研制、开发、生产和营销卓有成效的处方药品，并提供专业的医疗服务，在消化、心血管、中枢神经、呼吸、肿瘤、麻醉和抗感染等领域处于领先地位，名列《财富》杂志全球500强。
阿斯利康总部位于英国伦敦，全球员工61,500名。业务范围覆盖全球100多个国家和地区。
阿斯利康1993年进入中国，总部位于上海，现有10000多名员工，分布在生产、销售、临床研究和新产品开发等领域。阿斯利康坚持“立足中国，长远发展”的理念，长远规划，长线投资，扎根中国。2001年4月，阿斯利康投资1.34亿美元在无锡成立生产基地，2016年5月，阿斯利康宣布投资1亿美元建立阿斯利康中国创新中心，2016年，阿斯利康进一步在无锡生产基地投资3,500万美元，2008年11月，在无锡生产基地追加5,000万美元投资，2010年12月，阿斯利康在上海设立亚洲及新兴市场医药研发部门，2011年2月，阿斯利康临床操作中心落成，2011年10月，阿斯利康宣布在江苏省泰州市打造全新生产基地，2012年2月，阿斯利康中国物流中心签约仪式在无锡新区进行，投资额为4,000万美元，2012年6月，阿斯利康中国区总部在上海张江高科技园区开业，2014年1月，阿斯利康泰州中国医药城生产基地正式开业，2014年8月，阿斯利康中国物流中心项目奠基仪式在无锡新区举行，2014年9月，泰州供应基地一期项目开始正式进入商业化生产，2015年，在中国设立英国和瑞典之外的全球第三个药物制剂研发中心，2015年，投资5,000万美元，在无锡生产基地旁新建小分子药物研发生产基地，2015年12月，与药明康德签署战略合作协议，共同在华生产创新生物药。阿斯利康还致力于履行企业的社会责任，并得到了各方面的高度评价。
公司网站：*****************************
阿斯利康总部位于英国伦敦，全球员工61,500名。业务范围覆盖全球100多个国家和地区。
阿斯利康1993年进入中国，总部位于上海，现有10000多名员工，分布在生产、销售、临床研究和新产品开发等领域。阿斯利康坚持“立足中国，长远发展”的理念，长远规划，长线投资，扎根中国。2001年4月，阿斯利康投资1.34亿美元在无锡成立生产基地，2016年5月，阿斯利康宣布投资1亿美元建立阿斯利康中国创新中心，2016年，阿斯利康进一步在无锡生产基地投资3,500万美元，2008年11月，在无锡生产基地追加5,000万美元投资，2010年12月，阿斯利康在上海设立亚洲及新兴市场医药研发部门，2011年2月，阿斯利康临床操作中心落成，2011年10月，阿斯利康宣布在江苏省泰州市打造全新生产基地，2012年2月，阿斯利康中国物流中心签约仪式在无锡新区进行，投资额为4,000万美元，2012年6月，阿斯利康中国区总部在上海张江高科技园区开业，2014年1月，阿斯利康泰州中国医药城生产基地正式开业，2014年8月，阿斯利康中国物流中心项目奠基仪式在无锡新区举行，2014年9月，泰州供应基地一期项目开始正式进入商业化生产，2015年，在中国设立英国和瑞典之外的全球第三个药物制剂研发中心，2015年，投资5,000万美元，在无锡生产基地旁新建小分子药物研发生产基地，2015年12月，与药明康德签署战略合作协议，共同在华生产创新生物药。阿斯利康还致力于履行企业的社会责任，并得到了各方面的高度评价。
公司网站：*****************************
联系方式
- 公司地址：上海浦东亮景路199路
- 电话：13764602530