北京招聘

Responsibilities: 

·       To maintain and store sensitive and confidential employee information in a secure manner in compliance with the Data Protection Act.

·       Develop the efficiency of daily customer contact methods to deliver national and international support

·       Provide input into the development of a new product roadmap (and to work with the relevant Product Manager/s where applicable) to ensure new products are system compatible, installer/servicing friendly, robust and comprehensively tested before market launch.

·       To work with product marketing in preparation of localised product datasheets (where applicable).

·       Provide feedback to the business regarding current product and system performance based on the voice of the customer

·       Ensure through compatibility and verification testing that all FACP manufacturers provide total system integrity with Apollo products and protocol in the market. - Testing and validating FACP on a timely and prioritised schedule to meet customer and Apollo business FACP strategy

·       When the department is communicating any information or providing documentation to third parties ensure all intellectual property rights of Apollo are controlled and protected with a non disclosure agreement and/or appropriate licence agreement - Protect all department folders containing sensitive information to ensure authorised access only

·       Ensure current working practice and quality procedures are complied with.

·       Increase the internal awareness of our competitive environment by making competitor product comparisons.

·       Assist in the identification and recommendation of system support tools to provide effective customer system design and fault finding of Apollo products.

·       Ensure Apollo warranty product returns are monitored in association with the Warranty Department. 

·       Ensure all technical complaints (customer complaints) are logged in a central tracker, investigated, resolved and closed within a reasonable timescale, acting as lead interface between customer and Apollo to ensure business focus and resolution - Maintain database of current/historical customer issues and status

·       Manage critical product related site replacement programmes and liaise with the Apollo business on any commercial matters/impact - Working closely with all departments to ensure the urgency in resolving complaints.

·       Work with sales managers and overseas Apollo offices to provide a proactive approach to solving key customer issues relating to product/systems performance.

·       Documented procedures must be followed in all instances, with transactions being processed with clarity and accuracy. 

The duties and responsibilities in this job description are not restrictive and the post holder may be required to undertake any other duties which may be required from time to time.  Any such duties should not, however, substantially change the general character of the post.

Knowledge, Skills and Experience:

所需经验与技能：

1, In depth knowledge of security, fire alarm etc.

  对消防，安防行业有良好的了解

2. Highly skilled in the design and commissioning of fire alarm and security systems   有关消防或安防系统丰富的设计和调试经验

3 Good communication, coordination planning and presentation skill. 

良好的沟通，协作和总结技巧

4, Work experiences in cross-cultural and large manufacturing companies.

跨文化制造业企业工作经验。

5, Able to travel outside of China when required.

 

Qualifications:

任职资格：

1, College graduated or above major in EE, automation or related field.

    电力电子专业，自动化专业或相关专业，大学本科及以上毕业；

2, Min. 3 years engineering operation experience in fire alarm or building security area.

    3年以上消防或安防行业技术工作经验；

3, Fluent English skill.

    流利的英文听说读写能力；

4, Good at MS office and AutoCAD

    熟练使用MS office 和 AutoCAD

 

About Halma

Halma plc is a global group of life-saving technology companies. Our innovative products and solutions address many of the key issues facing the world today. Together, we have a purpose that drives everything we do: Growing a safer, cleaner, healthier future for everyone, every day.

Our purpose defines the three broad market areas where we operate:
Safety: protecting life as populations grow and urbanise and protecting worker safety.
Environment: improving food and water quality, and monitoring air pollution.
Health: meeting rising healthcare demand as growing populations age and lifestyles change.

We employ over 7,000 people in 20 countries, with major operations in the UK, Europe, the USA and Asia Pacific. Halma is listed on the London Stock Exchange and has been a member of the FTSE 100 index since December 2017.




关于豪迈
豪迈是一家致力于生命安全技术的全球性集团。我们的创新产品和解决方案解决当今世界面临的诸多关键问题。我们的宗旨推动我们所做的一切：每一天都致力于为每个人创造一个更安全、更清洁、更健康的未来。

我们的宗旨定义了我们经营的三大市场领域：
安全：在人口增长和城市化进程中保障生命和工作人员安全。
环境：改善食品和水质，监测空气污染。
健康：随着人口老龄化和生活方式的改变，满足日益增长的医疗需求。

我们在20个国家拥有7000多名员工，主要业务遍及英国、欧洲、美国和亚太地区。豪迈在伦敦证券交易所上市，自2017年12月以来一直是英国富时100指数的成分股。