security产品技术支持
上海微创软件股份有限公司北京分公司
- 公司规模:500-1000人
- 公司性质:合资
- 公司行业:计算机服务(系统、数据服务、维修)
职位信息
- 发布日期:2021-06-04
- 工作地点:北京
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:本科
- 语言要求:英语一般
- 职位月薪:0.8-1.6万/月
- 职位类别:售前/售后技术支持工程师
职位描述
岗位职责:
1. Customer Issue Resolution & Responsiveness
Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
Define and understand the customer issue by creating the adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the second tier support to take the escalation and solve the customer issue from subsidiary.
2. Effective Communication & Collaboration
Identify the right resource to collaborate with for tough & political hot problem.
Collaborate with cross-group peers both proactively and reactively.
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
3. Training & Readiness
Identify current knowledge deficiencies/training needs, as well as potential future needs.
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Make effective technical presentations, both internal and external.
Provide documentation and mentoring to others within your technical specialty.
Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies/training needs, as well as potential future needs.
Work with your manager and Tech Advisor (where appropriate) to develop a comprehensive personal/technical development plan.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
任职要求:
1.Knowledge of one or two of the following domains:? OneDrive, SP Site Collection products.
2.Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
3.Understanding of Virtualization concepts and virtual system administration, in-depth knowledge of VMware/Hyper-V as a plus.
4.Experience with Azure VM configuration and administration.
5.Familiarity with networking tools/protocols (tcpic, http, ping, tracert, trackman, wire shark, etc.)
6.Knowledge of Microsoft Azure Platform services (as a plus)
7.Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.)
8.Azure Platform development and deployment concepts
职能类别:售前/售后技术支持工程师
公司介绍
联系方式
- 公司地址:地址:span海淀区北四环中路229号国双大厦