北京招聘

岗位职责：
1. Customer Issue Resolution & Responsiveness
Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
Define and understand the customer issue by creating the adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the second tier support to take the escalation and solve the customer issue from subsidiary.
2. Effective Communication & Collaboration
Identify the right resource to collaborate with for tough & political hot problem.
Collaborate with cross-group peers both proactively and reactively.
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
3. Training & Readiness
Identify current knowledge deficiencies/training needs, as well as potential future needs.
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Make effective technical presentations, both internal and external.
Provide documentation and mentoring to others within your technical specialty.
Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies/training needs, as well as potential future needs.
Work with your manager and Tech Advisor (where appropriate) to develop a comprehensive personal/technical development plan.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.

任职要求：
1.Knowledge of one or two of the following domains:? OneDrive, SP Site Collection products.
2.Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
3.Understanding of Virtualization concepts and virtual system administration, in-depth knowledge of VMware/Hyper-V as a plus.
4.Experience with Azure VM configuration and administration.
5.Familiarity with networking tools/protocols (tcpic, http, ping, tracert, trackman, wire shark, etc.)
6.Knowledge of Microsoft Azure Platform services (as a plus)
7.Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.)
8.Azure Platform development and deployment concepts

上海微创软件股份有限公司于2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。 微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，与2500余家企业与政府客户达成了长期、稳定、友好的合作。