北京招聘

PURPOSE OF THE JOB

MVD Services Business Head will be responsible for monitoring compliance with contractual commitments, directing technical and administrative tasks related to the service business growth & operations and assuring compliance with company policies and procedures.

The Position may involve after hours or weekend work when required. Coordinating the relationships among our customers, sales team, and internal operation team, which is a primary role. The position includes long term business strategy planning as well as short term problem solving.

Among the goals for the Services Business Head are: continuous sales growth, product offer management, controlled operating costs, with a defined set of KPIs: greater percentage of invoiced total hours available, reduced overtime, greater customer satisfaction and improved employee satisfaction.

REGULAR RESPONSIBILITIES:

·Is responsible for the quality and the profitability of the Services Business Growth

·Manages the planning and coordination of the interventions

·Ensures that operational, maintenance, emergency and safety procedures are developed and strictly followed

·Analyses and reports on the departmental performance (sales, order, margin, utilization rate, …)

·Daily activities include oversight of service business operations to ensure efficient and effective implementation of the operational expectation

·Take charge of service offer development, offer promotion and management

Supervises project management activities for all large projects in the assigned area.

·Ensures efficient and regular communications between the teams. Tight coordination is required.

·Drives the Service KPIs as defined by management to maximize Service goals. Uses the KPIs to identify weaknesses in the Service delivery and takes appropriate actions as needed.

·Be responsible for Sales in the review of all RFQ, sales budgeting and overall initiatives .

·Develops and maintains an ongoing professional relationship with new or existing SE customers

·Maintains documentation for assigned tasks .

Education:

·An engineering bachelor degree in applied electricity, electronics / industrial sciences or mechanical systems, with around 3 years’ experience in industrial service and 5 years leadership experience. Master degree or MBA is a prefer.

·Strong and confident management style with solid written and verbal skills needed. Strong Business Sense to drive service business growth.

·Manager must be able to act independently with good judgment and self starting initiative. The leader will have also to take immediate decisions keeping self control when dealing with crisis, always putting personal safety as a first priority.