北京招聘

Job Summary
Answer telephone or written inquiries from customers regarding Websense and select third-party products, assist and support technical support team, maintain records of customer contact to track customer history and report problems to sales team, support queue management and distribution, perform special projects as assigned.

Essential Functions
？ Handle in-coming calls from client’s customers.
？ Manage support queue and distribute cases.
？ Enter all pertinent customer information into the database.
？ Update customer records as required.
？ Provide feedback on problem status to customers.
？ Develop technical knowledge of products in order to increase resolution capability.
？ Assist in the generation of hotline support tools and process improvements
？ Perform special projects and duties as assigned.

Qualifications
？ Fluency in English and Mandarin.
？ Korean or Cantonese preferable.
？ Excellent communication skills. Self starter.
？ Previous call center support experience desirable but not essential
？ General Knowledge or interest in customer servicing – not essential
？ Responsible in regard to attendance and punctuality.
？ PC literate.

Notes:
This is a temp position for 6-8 months. We provide competitive compensation and benefit.

Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, data and email security solutions, provides Essential Information Protection(TM) for more than 44 million employees at organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit www.websense.com.

Websense, Inc.（纳斯达克：WBSN）是全球领先的整合Web、信息和数据安全防护解决方案提供商，总部位于美国加利福尼亚州的圣地亚哥，在北美、欧洲、中东、亚太、非洲拥有数十个分支机构。作为全球网络安全领域的领跑者，Websense曾连续三年（2004-2006）被《福布斯杂志》评为 “25 家顶尖科技公司” 之一，其安全解决方案被《财富》世界 500 强及 FTSE100 企业广为采用，为全球 5万多家企业的 4400 多万名员工提供关键信息防护。公司通过全球渠道合作伙伴网络分销其解决方案，Websense 软件和托管式安全解决方案可帮助企业拦截恶意代码、防止丢失机密信息以及实施因特网使用和安全策略。

Websense 从开发 Web 过滤解决方案起家，同时在其所有产品中，继续发展在发现和分类内容方面的核心优势，并将该优势涵盖在旗下所有产品当中。现今的Websense正在用空前的速度，将公司代入Web2.0的世界，帮助用户在享用Web应用发展成果的同时，得到充分可靠的安全保障。

Websense中国北京研发中心成立于2007年初，作为Websense全球最重要的研发基地之一，Websense北京研发中心拥有安全技术研究、软件开发、软件测试三大核心研发部门、亚洲最大的全球技术支持团队，以及包括人力资源、财会、市场、销售等在内的多部门综合管理团队，目前在职员工超过300人。

自进入中国以来，Websense以其雄厚的技术背景、强大的研发团队、高可靠性产品和解决方案以及全面到位的客户服务赢得了广泛好评和用户的一致认可。目前，Websense在国内的用户遍及公共部门、金融/银行/保险、制造、法律、科技、批发/零售、服务和教育等。了解更多公司信息请访问网站www.websense.com.