北京招聘

Veeva is looking for a Managed Services Consultant who wish to become experts in our China Commercial CRM product, who has a passion for helping China domestic customers achieve their business vision. This role provides offsite, post-implementation services to the China domestic customers. This role will work with service, product and development team very closely who are based out of Beijing.

Responsibilities

• Provide post-implementation System Consulting and Administration
• Communicate with China customers, gathering and analyzing requirements
• Support the customer-internal System Releases Cycle, including:
• Customer engagement for the new requirements
• Design and enable new product features
• Tier 2/3 Incident Trouble shooting
• Environment Management
• Execute Customer Change Request
• Data imports and exports maintenance
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Build KPI reports based on customers’ requirement
• User training / feature education
• Best practice sharing
• Willingness to “wear any hat” necessary to make the Customer successful
• Interact with Veeva Product Support on customer’s behalf

Grow the capabilities of the team, develop best practices and accelerators

Requirements

• At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree
• Strong Technical background, 5+ years of experience in Python and MySQL. Good understanding of software architect, data model, familiar with SQL
• Smart and eager to learn new things, ability to work independently in a fast-moving environment
• Ability to work under big pressure, always commit to the work assigned to him/her
• Excellent communication skills – ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
• Fluent English language proficiency in both verbal and written English

Ability to juggle and prioritize

Nice to have

· ?Wechat client development experience

· Customer service or consulting experience

· Experience of Project Management, Solution Architect, or Solution Consulting, etc.

· Veeva CRM experience/knowledge

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园