北京招聘

工作岗位：空运客服主管 Customer Service Officer

Responsibility:

1. Handle customers and oversea offices enquiries. Be responsible for accepting calls and providing a knowledgeable, efficient and proactive point of contact. Maintain good relationship with the clients

2. Generate customer service and operation data and report upon request; ensure all KPI are achieved

3. Learn development and continuous improvement as company standard

4. Handle operation according to SOP to deliver best service to our customers.

Requirements:

1. Good command of English

2. Bachelor degree in logistics or related majors

3. Conversant with main MS software applications.( Outlook, Excel, Word.PPT etc.). Sound numerical skills and sensitivity

4. Customer oriented. Good Self-discipline to keep commitment which is requested by the job

5. Can work under pressure and willing to share extra workload if necessary

6. Above 2 years working experience in logistics industry is preferred

工作岗位：空运客服主管 Customer Service Officer

工作职责：

1. 负责处理客户和海外公司的询问，提供专业、高效和积极的响应。与客户保持良好的合作关系

2. 完善客服和操作系统数据及信息，保障达成KPI的绩效指标，根据要求提供报告

3. 根据公司标准的发展，保持持续学习和改进

4. 根据标准操作流程作业，为客户提供良好的服务

岗位要求：

1. 良好的英文运用能力

2. 物流或相关专业本科学历

3. 熟练运用MS办公软件，如Outlook, Excel, Word, PPT等，对数据敏感

4. 以客为尊理念，良好的自律习惯，遵循工作承诺和职责

5. 可在压力下工作，愿意分担团队的工作

6. 物流行业或相关行业2年以上工作经验更优

World Courier世递国际（原世界速递）创办于1969年，总部位于美国康奈迭格州的斯坦福。目前拥有一个由150多家分支机构，分布于全球50个国家，并在全球范围获得ISO9001.2000“精品速递”认证庞大的国际网络。

World Courier世递国际率先奠立了全球高时效性及温度敏感性货物运输的标准，并已成为众所公认的专门为诸如临床试验、生物医学研发、汽车制造及高科技产业等热门市场提供24/7/365个性化和增值化物流解决方案的佼佼者。

世递国际自上世纪80年代开始其中国业务，此后分别在北京，上海，广州设立代表机构；2006年在国内注册成立外商独资企业WFOE-世递国际货运代理（上海）有限公司。2012年由位列《财富》30名的美国药批企业AmerisourceBergen Corporation(NYSE:ABC)成功收购，成为ABC四大核心业务板块之一。

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Who we are-World Courier

Founded in 1969

Headquarter in Stamford, Connecticut, USA

The only company in the world
Dedicated to treating each and every shipment on an individual, priority basis
able to consistently deliver customized solutions and value-added services

Fastest global delivery

Over 150 offices in 50 countries

Over 2,500 Employees worldwide

Acquisition by AmerisourceBergen Corporation in 2012 as one of 4 business units within the ABC pharmaceutical distribution business.

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