北京招聘

iTero Training Engineer

This position is mainly responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in China, internal training to Align and Distributor commercial organizations, external education in supporting the development of medical education materials. The process includes interaction and communication with all customer facing functions to clarify all Cadent-Align inquiries and provide direct communication between APAC Align Technology, Cadent and Distributors to clarify inquiries. Focus will be on internal support as well as troubleshooting clinical issues for customers.

Essential Duties and Responsibilities

• Provide training to customers in the areas of IOS, iTero, IOC, Orthocad and trouble-shooting any of these software/hardware in their different interactions with IDS or Clincheck software
• Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, Itero, IOC and Orthocad
• Follow up training programs and feedbacks; communicate the results with sales and relevant functions;
• Support training manager to design training program in Align China;
• Support training manager to develop, maintain and update training materials according to the company's training system or project needs;
• Train the associate training engineer to deliver qualified trainings to internal/external customers
• Conduct investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting
• Accurately and thoroughly document information in the Company’s database(s) about each contact following defined parameters
• Ensure timely resolution to customer contact issue whether in-bound or out-bound
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
• Participate in weekly meeting with the team to identify issues, measure data and provide results
• Conduct occasional evaluations to the training provided to our customers by distributor personnel
• Follow up on IOS customers after the initial distributor has concluded to evaluate learning curve and if there are any needs of further follow ups or extra educational material

Additional Job Responsibilities

• Provide technical assistance to customers
• Provide training to internal customers and occasionally to distributor personnel or external customers
• Follow all departmental and company procedures as indicated in quality, administrative, or other systems
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
• Participate in proactive team efforts to achieve departmental and company goals
• Develop training programs
• Provide guidance to restorative software workflow
• Perform other duties as assigned

Qualification

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills Required

• Must have good interpersonal skills, listening skills, persuasive communication skills, and the ability to work cross-functionally.
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
• Must be self-motivated and initiating.
• Ability to work without constant supervision.

· Analytical - Designs work flows and procedures.

· Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Oral Communication - Demonstrates group presentation skills.

· Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit. Managing People - Includes staff in planning, decision-making, facilitating and process improvement.

· Service oriented.

· Familiarity with Windows environment. Ability to learn software applications quickly. Experience with computer applications such as word processing, spreadsheet, and database programs.

1. span>

Education and/or Experience

• Bachelor degree or above in science, major in dentistry and medical is preferred;
• Above 4 years of technical support/training experience in medical / dental related areas is required.