北京招聘

Campus IT Site Lead

At AstraZeneca, we turn ideas into life changing medicines. Working here means being ambitious, thinking big and working together to make the impossible a reality. We’re passionate about the potential of science to address the unmet needs of patients around the world. We commit to those areas where we believe we can really change the course of medicine and bring big new ideas to life.

Come and join our End User Services team as the Campus IT Site.

The End User Services' role is to keep the business productive. Bringing together technology and service, with efficiency and security -we drive the effective use of tools, processes and ways of working. A unique combination of reliability, and proactivity and collaboration. Always maintaining our global standards, whilst seeking opportunities for improvement across all of our infrastructure.

Role Overview

As the Campus IT Site Lead you will lead the day-to-day management of Onsite and AskIT services, both through third parties, direct line management of influencing of onsite services ran within other IT teams (Campus, Commercial, etc) In addition, the management of the IT equipment processes, governance, improvements and measures for Joiners, Movers and Leavers, white glove support and other key processes that contribute to the overall customer experience of our IT services.

The role will manage the local infrastructure service in AZ regional headquarter office which included AZ office area, iCampus area, CCIC area…etc.

The role will play as “Go to person” to gather the user requirement, user feedback. VIP support is also required to ensure the VIP users satisfied with IT service.

You will play as a key role of asset management in the regional headquarters to ensure the asset management work followed AZ Asset management SOP.

Work closely with Campus IT team and others to ensure smooth running of the Onsite & AskIT, Asset Management BAU service, ensuring critical issues and changes are dealt with, monitoring is in place and reported and observations are managed appropriately.

Ensure adherence to the Roles and Responsibilities and appropriate SOP’s for all parties involved in running the IT Service though Campus IT, Service Excellence, Customer Effectiveness and China digital & commercial innovation service.

Drive creation of knowledge articles for self-service portal where sensible for future customer reference.

Requirements

8+ years’ experience in IT End User Service or Infrastructure Service.

Good experience of working in a customer orientated environment, participating in the implementation and operation of customer service processes and self-help.

Proven experience managing and leading people.

Knowledge and experience of service management principles such as ITIL.

Good team working skills with a consistent record of working collaboratively to ensure robust delivery to projects.

Experience in service performance improvements ensuring internal teams and suppliers perform against SLAs, use analysis to measure and benchmark for future SLAs.

Proficiency in Microsoft software like Excel, PowerPoint, Word, Outlook, Teams…etc.

Good influencing, networking and team working skills.

Good verbal and written communication skills in both Chinese and English.

Good oral and written English in collaboration with oversea colleagues.

University Bachelor Degree or above or equivalent education background.

Our purpose is ambitious and so is our approach. Becoming a more agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, ambitious thinking and act with a sense of urgency. We are courageous, taking risks and learning from both success and failure. We are curious, creative, and open to new ideas and ways of working. Above all, we are passionate about science and driven to always put patients first. Join us and be part of an outstanding place to work; an environment that energizes and empowers each of us to achieve our goal to develop and deliver medicines.

If you are interested, we welcome you to apply now!

阿斯利康是一家以创新为驱动的全球综合型生物制药企业，不但拥有一支业内领先的庞大研发团队，更注重合作，先后有数位诺贝尔奖获得者曾和阿斯利康一起为创新药物产品的研发贡献力量。阿斯利康致力于研制、开发、生产和营销卓有成效的处方药品，并提供专业的医疗服务，在消化、心血管、中枢神经、呼吸、肿瘤、麻醉和抗感染等领域处于领先地位，名列《财富》杂志全球500强。
阿斯利康总部位于英国伦敦，全球员工61,500名。业务范围覆盖全球100多个国家和地区。
阿斯利康1993年进入中国，总部位于上海，现有10000多名员工，分布在生产、销售、临床研究和新产品开发等领域。阿斯利康坚持“立足中国，长远发展”的理念，长远规划，长线投资，扎根中国。2001年4月，阿斯利康投资1.34亿美元在无锡成立生产基地，2016年5月，阿斯利康宣布投资1亿美元建立阿斯利康中国创新中心，2016年，阿斯利康进一步在无锡生产基地投资3,500万美元，2008年11月，在无锡生产基地追加5,000万美元投资，2010年12月，阿斯利康在上海设立亚洲及新兴市场医药研发部门，2011年2月，阿斯利康临床操作中心落成，2011年10月，阿斯利康宣布在江苏省泰州市打造全新生产基地，2012年2月，阿斯利康中国物流中心签约仪式在无锡新区进行，投资额为4,000万美元，2012年6月，阿斯利康中国区总部在上海张江高科技园区开业，2014年1月，阿斯利康泰州中国医药城生产基地正式开业，2014年8月，阿斯利康中国物流中心项目奠基仪式在无锡新区举行，2014年9月，泰州供应基地一期项目开始正式进入商业化生产，2015年，在中国设立英国和瑞典之外的全球第三个药物制剂研发中心，2015年，投资5,000万美元，在无锡生产基地旁新建小分子药物研发生产基地，2015年12月，与药明康德签署战略合作协议，共同在华生产创新生物药。阿斯利康还致力于履行企业的社会责任，并得到了各方面的高度评价。
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